Business Systems Analyst II - Small Business Administration
Company: First Citizens Bank
Location: Holly Springs
Posted on: May 7, 2024
Job Description:
Overview: This position will primarily supports the Merchant
Services Department which is expanding its footprint along with
other business areas as needed based on enterprise objectives and
goals. Ideal candidate will have experience working in support of
loan origination and/or loan servicing systems working with both
users and technical staff in team-oriented environment. Ideal
candidate will assess research, analyze, and document requirements
based on banks SDLC guidelines from stakeholders as needed.
Understand downstream impacts of any system changes and work with
downstream partners to ensure seamless changes. Participate
actively to resolve issues/defects and identify root causes that
may arise. Work with Vendors to ensure all updates and enhancements
are applied in a timely manner along with ensuring that the
necessary documentation is maintained for audit and IT Compliance.
Responsibilities:
- Identifying Requirements - Works with internal stakeholders to
help define requirements and communicates them using
specifications, reports, project plans, or other forms of
documentation. As the primary interface between the Business and
Technology you will be required to analyze and validate published
Business Requirements to be converted to system requirements
allowing development by the development teams. Finally participate
in testing of developed solutions to help ensure successful
implementation.
- Communications - Communicate effectively with both technical
and non-technical audiences across the organization. Will help
facilitate various meetings as per project manager guidance during
projects. In addition, you will be responsible for regular
communications with business units you support.
- System Support - Provides daily technical support for systems
by responding to inquiries, ensuring processes run smoothly, and
working to continuously improve the end-user experience. Assists in
implementing recommended modifications and enhancements.
- Data Analysis - Sources, compiles, and interprets data.
Analyzes data for accuracy and efficiencies, effectively
communicates analysis output.
- Reporting - Produces reports based on data analysis, user
input, and system testing. Identifies patterns, discrepancies, and
areas of improvement. Qualifications:
Bachelor's Degree and 2 years of
experience in Systems Support, or Analytics, or Operational Support
OR High School Diploma or GED and 6 years of experience in Systems
Support, or Analytics, or Operational Support
Preferred: Bachelor's Degree and 4
years of experience in Business/Systems Analysis or High School
Diploma or GED and 8 years of experience in Business/Systems
AnalysisDesired Skills: Required Applications: Microsoft Excel,
Word, Visio, PowerPoint, Project. Plus skill: Experience with
database reporting tools such as PowerBi, DB Visualizer, SQL Server
Management Studio.
Keywords: First Citizens Bank, Cary , Business Systems Analyst II - Small Business Administration, Professions , Holly Springs, North Carolina
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