CaryRecruiter Since 2001
the smart solution for Cary jobs

Call Center Senior Analyst

Company: Metlife Tech Jobs
Location: Cary
Posted on: November 9, 2019

Job Description:

Job Location: United States -: -North Carolina : Cary Role Value Proposition:Application Maintenance and Support (AMS) has an opportunity specifically supporting the Group Benefits business. This position is focused on building and maintaining relationships with business and technology teams to understand business priorities and ensure delivery of solutions to meet expectations, while intercepting interference from other teams and addressing valid concerns.Key Responsibilities:

  • Responsible for day-to-day production management activities including the investigation and prioritization of incidents, service requests and problems. - - May perform break-fix coding and/or scripting. Maintains records to document break-fix code changes. -
  • Represent the AMS organization to business as a clear, consistent source of trustworthy information, exhibiting transparency and resourcefulness.
  • Supports cross-functional teams on new initiatives
  • Ensures compliance with operational support models. -
  • Assists in mitigating impediments and conflict resolutionEssential Business Experience and Technology Skills:Required:
    • Bachelor's degree in Computer Science, Information Systems, or related field
    • 3+ years of related IT experience
    • Strong verbal and communication skills, self-motivated and takes initiative and comfortable working in a fast-paced, multi-tasking, dynamic environment with strong analytical thinking and end-to-end problem-solving skills
    • Knowledge of agile frameworks like Scrum and Kanban and experience working with offshore team and vendorPreferred:
      • IVR technology applications. Working knowledge of Avaya call center suite of applications; Avaya IR, Voice Portal, Nuance Speech Recognition, Text to Speech, Vonetix, Application Call flows
      • Experience in production support, application development, infrastructure or technology operations
      • Understanding and experience in ITIL framework and understanding of DevOps principles
      • Previous use of monitoring tools, such as AppDynamics
      • Finance/Insurance industry experience
      • Service Now and Jira Experience
      • Ability to lead othersAt MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #: -112685 -

Keywords: Metlife Tech Jobs, Cary , Call Center Senior Analyst, Accounting, Auditing , Cary, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Accounting, Auditing Jobs

Sr. Tax Analyst
Description: Sr Tax Analyst br This role will prepare sales tax/GST/VAT/WHT/IIT reports for domestic and international entities, within established deadlines. Reconcile domestic and international returns to appropriate (more...)
Company: career foundations inc
Location: Raleigh
Posted on: 11/21/2019

Senior International Tax Manager
Description: br br br br br br br br br Senior International Tax Manager br br br Our world class client is looking for a Senior International Tax Manager. br br Named the best place to (more...)
Company: Cameron Craig Group
Location: Raleigh
Posted on: 11/21/2019

Night Auditor
Description: Job Number 19148163Job Category Rooms and Guest Services OperationsLocation Courtyard Durham Research Triangle Park, 301 Residence Inn Blvd, Durham, North Carolina, United States VIEW ON MAPBrand Courtyard (more...)
Company: Marriott
Location: Durham
Posted on: 11/21/2019

Remote Credentialed Tax Professional
Description: Overview If you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes using (more...)
Company: Intuit
Location: Durham
Posted on: 11/21/2019

Corporate Accounting Intern
Description: Job DescriptionOur commitment to excellence doesnt stop with our technology, it extends to the people we hire. When you join Cree, youll find yourself immersed in a culture similar to any startup environment (more...)
Company: Cree, Inc
Location: Durham
Posted on: 11/21/2019

Tax Manager - Corporate and Partnerships Tax
Description: Tax Manager - Corporate and Partnerships Tax Tax Manager - Corporate and Partnerships Tax - Skills Required - Income Tax Returns, Corporate Income Tax, Tax Planning, CPA, Corporate Tax, State Tax, Sign-off, (more...)
Company: CyberCoders
Location: Raleigh
Posted on: 11/21/2019

Purchase to Pay Accounting Specialist
Description: Job Summary:Provide timely and accurate support for all local P2P purchase to pay processes for all Volvo Group Companies, including Mack Trucks. Adhere to Volvo policies, procedures, and internal controls.Core (more...)
Company: Volvo Group
Location: Greensboro
Posted on: 11/21/2019

Pro Fee Cash Posting Rep
Description: LOCATION: Cone Health, SW-Pro Fee Billing br CITY: Greensboro br br JOB DETAILS: br Exempt: No - FTE: 1.0 40 hours/week
Company: Cone Health
Location: Greensboro
Posted on: 11/21/2019

Financial Services Professional
Description: Summary Our Growth is Your Opportunity - Work with Purpose br br Envision a career that empowers you to use all of your unique talents to help others lead more confident, content and generous (more...)
Company: Thrivent Financial
Location: Durham
Posted on: 11/21/2019

Analytic Consultant 4 - WFCRC-Risk Insight & Metrics
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Raleigh
Posted on: 11/21/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Cary RSS job feeds