Adecco is currently assisting a local client in their search to
fill a Service Contracts Administrator-IT job in Cary, NC. This is
a Temporary to Hire opportunity.
As a Service Contracts Administrator you will be responsible for
service renewals within the Customer portfolio. Serves as point for
all customer inquiries related to service contracts and ensures
solicitation of new contract renewals are executed and recorded.
Developing new process and system improvements to improve solution
offerings and drive additional revenue. Acting on requests for
quotes from customers as well as the sales organization, soliciting
new service contract additions during renewal cycle, calculating
all service contract fees, processing contract documents and
invoice and/or credit requests as well as maintaining and updating
Apply Now if you meet the qualifications listed below!
Responsibilities for this Service Contracts Administrator-IT job
Contact customers directly to explain the benefits of agreements to
their business. Help drive new business throughout renewal cycle
and grow number of agreements.
Serve as a primary point of contact for external customers with
respect to service contract issues, invoicing, coverage concerns,
and related customer service issues. Ensure that accurate
information is disseminated to the appropriate functional unit
regarding service contracts and current agreements in place.
Communicate customer (internal & external) issues/concerns to sales
team as appropriate to facilitate.
Utilize available resources and databases to identify customers who
do not have executed service agreements and ensure technical
support is clear on Fee-for-Service customers.
Calculate pricing, discounts and special billing terms as required.
Resolve disputes including, but not limited to, pricing and
Submit executed Agreement to Accounts Receivable for processing.
Ensure that files and databases are updated and that each customer
receives a fully executed copy of the agreement.
Liaise with sales force, field project managers, and technical
support to insure that customer databases are accurate. Identify
and research discrepancies regarding all issues that impact
Investigate, develop and recommend procedural efficiencies to
enhance productivity, individually and within a team
• Ability to understand and navigate and report from a database
• Experience with selling products via phone (e.g.: inside sales
• Operational knowledge of contracts
• Must be detailed oriented
• Must have very strong communication skills
• Must have strong negotiating skills
• Must have conflict resolution and problem solving skills
• Must display and exhibit strong teamwork skills/competency
EDUCATION and/or EXPERIENCE
• Healthcare industry customer service and phone sales experience
• College degree preferred or 5 years relevant experience in
• Functional understanding of software based products
• Computer proficiency, specifically experienced in Microsoft
Excel/Word, and CRM type applications
Adecco provides one of the most comprehensive benefits packages in
the industry to contract workers.
Click on Apply Now to be considered for this Service Contracts
Administrator-IT job in Cary, NC or you can visit our website
www.adeccousa.com to search for other opportunities that are
Equal Opportunity Employer