Administrative Project Coordinator
Company: Carolina Restoration Services of North Carolina In
Location: Morrisville
Posted on: January 27, 2023
Job Description:
*****$1000 Signing Bonus***** $2000 with 12 months of industry
experience
Employment type: Full-time Non-exemptPay: $18-20/hour
Hours: 8:00am-5:00pm Monday - Friday (hours may vary) and
after-hours on-call rotationBenefits: Excellent benefits package
including:
- Health, Vision, Dental insurance
- Retirement plan with company match
- Paid time-off
- Paid holidays The Project Coordinator is a vital member of our
team as they are responsible for handling a high volume of customer
phone calls in conjunction with coordinating various aspects of
multiple projects including client communications, appointment
scheduling, project timelines, data entry, invoicing, etc. This
requires the ability to actively listen and communicate clearly
with customers in an often, fast-paced environment including
transitioning between multiple software programs while handling
incoming phone calls and assisting team members with various
administrative tasks. The ideal team member must have prior high
volume direct customer service experience, professional phone
etiquette, positive attitude, and strong problem-solving skills. In
addition, the ideal candidate must demonstrate data entry accuracy
while managing multiple tasks simultaneously such as receiving
information orally and disseminating it electronically. Due to the
nature of our industry, this position requires working
administrative duties after-hours/on-call on a rotational basis
above and beyond your normal work day. This may mean nights,
weekends, and/or holidays.Overall Responsibilities:
- Professionally represent Carolina Restoration Services' Purpose
and Core Values
- Receive multiple calls daily. Obtain required information from
the caller by being an active listener while being mindful and
empathetic to their circumstance and the reason for their call to
our office
- Work in cooperation with all departmental coordinators as well
as all levels throughout the organization to ensure exceptional
customer service to our clientele
- Upload documents and job status information, generate invoices
and various reports
- Work in multiple software programs: MS Office; Word, Excel,
Outlook, DASH, XactAnalysis, and Symbility
- Professionally create and respond to emails from customers,
insurance adjusters, agents, etc.
- Schedule appointments with customers and make follow-up calls
in a timely manner to communicate updates and schedule changes
- Maintain appointments on the Google company calendar
- Set up job files and prepare job-related paperwork
- Scan documents onto server and maintain organization of
electronic files
- Facilitate the prompt resolution of customer concerns Physical
Demands:Sedentary- Work is performed sitting down for 6-8 hours per
day with exposure to electrical office equipment. Exerting up to
10lbs of force occasionally and/or a negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise
move objects, including the human body and may involve walking or
standing for brief periods of time.
- Fingering - Picking, pinching, typing, or otherwise working,
primarily with fingers rather than the whole hand as in
handling.
- Repetitive Motion - Substantial movements (motions) of the
wrists, hands, and/or fingers.
- Talking - Expressing or exchanging ideas by means of the spoken
word to others accurately and quickly when necessary.
- Hearing - Receiving detailed information through oral
communication at normal speaking levels with or without
correction.
- Listening - Understanding information and ideas received
through spoken and written words
- Vision - Close visual acuity to perform activities such as;
preparing and analyzing data and figures, transcribing, viewing a
computer monitor, and extensive reading without or without
correction. Work environment:Work is performed in an office
environment, specifically in an open office with individual
cubicles, without substantial exposure to adverse environmental
conditions, but on occasion it may be required to perform job
duties outside of the typical office setting. Job Qualifications:
- 3+ years of previous high volume customer service
experience
- 3+ years previous office administration experience in a
fast-paced office environment
- Demonstrate a positive, patient, sincere, and empathetic
attitude
- Clear communication skills via in-person, phone, email,
etc.
- Must be able to work after hours/on-call (from home) on a
rotational basis using a company-provided cell phone, tablet, and
Internet access
- Restoration or construction industry experience a PLUS
- Excellent data entry skills with a high level of accuracy
- Advanced computer skills with Microsoft Word, Excel, and
Outlook.
- Experience with Xactimate or DASH software a PLUS!
- The ability to adjust to changing priorities on short
notice
- Professional appearance and demeanor
This is not an all-inclusive list of every job duty affiliated with
the Project Coordinator position and is subject to change.
All employees must pass a pre-employment drug screen, background
screening, and reference check.
All employees must have a valid driver's license and a clean
driving record.
Equal Opportunity Workplace.
PI201662916
Keywords: Carolina Restoration Services of North Carolina In, Cary , Administrative Project Coordinator, Administration, Clerical , Morrisville, North Carolina
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