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Administrative Project Coordinator

Company: Carolina Restoration Services of North Carolina In
Location: Morrisville
Posted on: January 27, 2023

Job Description:

*****$1000 Signing Bonus***** $2000 with 12 months of industry experience

Employment type: Full-time Non-exemptPay: $18-20/hour
Hours: 8:00am-5:00pm Monday - Friday (hours may vary) and after-hours on-call rotationBenefits: Excellent benefits package including:

  • Health, Vision, Dental insurance
  • Retirement plan with company match
  • Paid time-off
  • Paid holidays The Project Coordinator is a vital member of our team as they are responsible for handling a high volume of customer phone calls in conjunction with coordinating various aspects of multiple projects including client communications, appointment scheduling, project timelines, data entry, invoicing, etc. This requires the ability to actively listen and communicate clearly with customers in an often, fast-paced environment including transitioning between multiple software programs while handling incoming phone calls and assisting team members with various administrative tasks. The ideal team member must have prior high volume direct customer service experience, professional phone etiquette, positive attitude, and strong problem-solving skills. In addition, the ideal candidate must demonstrate data entry accuracy while managing multiple tasks simultaneously such as receiving information orally and disseminating it electronically. Due to the nature of our industry, this position requires working administrative duties after-hours/on-call on a rotational basis above and beyond your normal work day. This may mean nights, weekends, and/or holidays.Overall Responsibilities:
    • Professionally represent Carolina Restoration Services' Purpose and Core Values
    • Receive multiple calls daily. Obtain required information from the caller by being an active listener while being mindful and empathetic to their circumstance and the reason for their call to our office
    • Work in cooperation with all departmental coordinators as well as all levels throughout the organization to ensure exceptional customer service to our clientele
    • Upload documents and job status information, generate invoices and various reports
    • Work in multiple software programs: MS Office; Word, Excel, Outlook, DASH, XactAnalysis, and Symbility
    • Professionally create and respond to emails from customers, insurance adjusters, agents, etc.
    • Schedule appointments with customers and make follow-up calls in a timely manner to communicate updates and schedule changes
    • Maintain appointments on the Google company calendar
    • Set up job files and prepare job-related paperwork
    • Scan documents onto server and maintain organization of electronic files
    • Facilitate the prompt resolution of customer concerns Physical Demands:Sedentary- Work is performed sitting down for 6-8 hours per day with exposure to electrical office equipment. Exerting up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body and may involve walking or standing for brief periods of time.
      • Fingering - Picking, pinching, typing, or otherwise working, primarily with fingers rather than the whole hand as in handling.
      • Repetitive Motion - Substantial movements (motions) of the wrists, hands, and/or fingers.
      • Talking - Expressing or exchanging ideas by means of the spoken word to others accurately and quickly when necessary.
      • Hearing - Receiving detailed information through oral communication at normal speaking levels with or without correction.
      • Listening - Understanding information and ideas received through spoken and written words
      • Vision - Close visual acuity to perform activities such as; preparing and analyzing data and figures, transcribing, viewing a computer monitor, and extensive reading without or without correction. Work environment:Work is performed in an office environment, specifically in an open office with individual cubicles, without substantial exposure to adverse environmental conditions, but on occasion it may be required to perform job duties outside of the typical office setting. Job Qualifications:
        • 3+ years of previous high volume customer service experience
        • 3+ years previous office administration experience in a fast-paced office environment
        • Demonstrate a positive, patient, sincere, and empathetic attitude
        • Clear communication skills via in-person, phone, email, etc.
        • Must be able to work after hours/on-call (from home) on a rotational basis using a company-provided cell phone, tablet, and Internet access
        • Restoration or construction industry experience a PLUS
        • Excellent data entry skills with a high level of accuracy
        • Advanced computer skills with Microsoft Word, Excel, and Outlook.
        • Experience with Xactimate or DASH software a PLUS!
        • The ability to adjust to changing priorities on short notice
        • Professional appearance and demeanor
          This is not an all-inclusive list of every job duty affiliated with the Project Coordinator position and is subject to change.
          All employees must pass a pre-employment drug screen, background screening, and reference check.
          All employees must have a valid driver's license and a clean driving record.
          Equal Opportunity Workplace.


Keywords: Carolina Restoration Services of North Carolina In, Cary , Administrative Project Coordinator, Administration, Clerical , Morrisville, North Carolina

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