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Service Contracts Administrator - IT

Location: Cary
Posted on: July 8, 2018

Job Description:

Adecco is currently assisting a local client in their search to fill a Service Contracts Administrator-IT job in Cary, NC. This is a Temporary to Hire opportunity.

As a Service Contracts Administrator you will be responsible for service renewals within the Customer portfolio. Serves as point for all customer inquiries related to service contracts and ensures solicitation of new contract renewals are executed and recorded. Developing new process and system improvements to improve solution offerings and drive additional revenue. Acting on requests for quotes from customers as well as the sales organization, soliciting new service contract additions during renewal cycle, calculating all service contract fees, processing contract documents and invoice and/or credit requests as well as maintaining and updating applicable databases.

Apply Now if you meet the qualifications listed below!

Responsibilities for this Service Contracts Administrator-IT job include:

Contact customers directly to explain the benefits of agreements to their business. Help drive new business throughout renewal cycle and grow number of agreements.

Serve as a primary point of contact for external customers with respect to service contract issues, invoicing, coverage concerns, and related customer service issues. Ensure that accurate information is disseminated to the appropriate functional unit regarding service contracts and current agreements in place. Communicate customer (internal & external) issues/concerns to sales team as appropriate to facilitate.

Utilize available resources and databases to identify customers who do not have executed service agreements and ensure technical support is clear on Fee-for-Service customers.

Calculate pricing, discounts and special billing terms as required. Resolve disputes including, but not limited to, pricing and discount arrangements.

Submit executed Agreement to Accounts Receivable for processing. Ensure that files and databases are updated and that each customer receives a fully executed copy of the agreement.

Liaise with sales force, field project managers, and technical support to insure that customer databases are accurate. Identify and research discrepancies regarding all issues that impact revenue.

Investigate, develop and recommend procedural efficiencies to enhance productivity, individually and within a team environment.


• Ability to understand and navigate and report from a database

• Experience with selling products via phone (e.g.: inside sales experience)

• Operational knowledge of contracts

• Must be detailed oriented

• Must have very strong communication skills

• Must have strong negotiating skills

• Must have conflict resolution and problem solving skills

• Must display and exhibit strong teamwork skills/competency


• Healthcare industry customer service and phone sales experience preferred

• College degree preferred or 5 years relevant experience in related field/function

• Functional understanding of software based products

• Computer proficiency, specifically experienced in Microsoft Excel/Word, and CRM type applications

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Service Contracts Administrator-IT job in Cary, NC or you can visit our website to search for other opportunities that are currently available.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Cary, Service Contracts Administrator - IT, Administration, Clerical, Cary, North Carolina

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