Healthcare Customer Support
Company: CornerStone Staffing
Location: Cary
Posted on: June 26, 2025
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Job Description:
CornerStone Staffing is hiring for Healthcare Customer Support
Reps in Cary, NC Ideal candidate has familiarity with Heavy inbound
calls, schedule refills, patients needing status updates, etc. Work
for one of the largest independent specialty pharmacies that
specializes in rare diseases and cancer medications. Don't miss out
on this opportunity! APPLY TODAY Customer Service Representative
Location Cary, NC | Onsite COMPENSATION & SCHEDULE • $20.40/hr •
Tuesday - Saturday | 11:30am–8:00pm EST ROLE IMPACT As a Customer
Service Representative supporting pharmacy operations, you'll serve
as a key liaison for patients, clinicians, and internal teams.
You’ll ensure high-quality customer service by managing inbound and
outbound communications, supporting medication delivery
coordination, and contributing to accurate documentation across
systems. KEY RESPONSIBILITIES • Manage inbound/outbound calls to
schedule medication refills and deliveries • Update medical claims
and patient records for referral tracking • Answer inquiries
related to prescription status, financials, and insurance •
Escalate clinical questions to pharmacists or nurses as needed •
Identify and report adverse events or product complaints MINIMUM
QUALIFICATIONS • High school diploma or GED required; Associate
degree preferred • 1 year customer service or call center
experience (non-retail) • Proficiency with Microsoft Office and
management information systems • Strong verbal and written
communication skills with attention to detail CORE TOOLS & SYSTEMS
• Microsoft Office Suite • Pharmacy management systems • Medical
claims platforms • Call center/customer service software PREFERRED
SKILLS • Familiarity with pharmacy operations and medical
terminology • Experience processing medical claims • Prior work in
a medical office or healthcare support role LEGAL NOTICE By
applying for this job, you agree to receive calls, AI-generated
calls, text messages, or emails from CornerStone and its
affiliates, and contracted partners. Frequency varies for text
messages. Message and data rates may apply. Carriers are not liable
for delayed or undelivered messages. You can reply STOP to cancel
and HELP for help. You can access our privacy policy at:
https://www.cornerstonestaffing.com/privacy
Keywords: CornerStone Staffing, Cary , Healthcare Customer Support, Customer Service & Call Center , Cary, North Carolina
