Service Advisor
Company: Scenic Automotive
Location: Mount Airy
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Salary: 40k-70k Job Summary:
Automotive service advisors greet customers, listen to their
description of the problems or service needed, determine the type
of service required and prepare repair orders. If a vehicle
requires additional repairs not covered in the original order, they
estimate the additional cost and telephone the customer for
permission to do the work. They also advise customers on other
available services. Job Responsibilities Advises customers about
necessary service for routine maintenance. Helps identify a
mechanical problem by questioning the customer or doing a visual
inspection or road test. Confers with customers about inspection
results, recommend corrective procedures, and prepare work order
for needed repairs. Prepares a repair order showing time, cost and
labor estimates for service. Writes a brief description of the
customers concern on the repair order to help the technician locate
the problem. Explains the work performed and the repair order
charges to the customer. Handles basic customer complaints.
Schedules service appointments. Obtains customer and vehicle data
prior to arrival when possible. Greets customers in a timely,
friendly manner and obtains vehicle information. Test drives the
vehicle with customer as needed to confirm the problem or refer to
test technician. Refers to service history, inspects vehicle, and
recommends additional needed service. Advises customers on the care
of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications. Provides a complete
and accurate written cost estimate for labor and parts. Establishes
promised time. Obtains customer's signature on repair order;
provides customer with a copy. Notifies technician of incoming
work. Checks on progress of repair throughout the day. Contacts
customers regarding any changes in the estimate or promised time,
explains cost and time requirements in detail, and gets proper
authorization before any additional repairs are performed. Reviews
repair orders to ensure that work is completed and additional work
and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they
are locked and all keys are marked and put away correctly. Keeps
service department forms and pricing guides up-to-date. Implements
a quality control process to eliminate comebacks. Maintains high
customer satisfaction standards. Handles telephone inquiries
regarding appointments and work in process. Inspects all vehicles
for body work, informs customer if work is needed and provides an
estimate for body work. Maintains a professional appearance. Keeps
work area clean. Other tasks as assigned Qualifications To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions Language Skills
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization. Ability to read, analyze, and interpret general
business periodicals, professional journals, technical procedures
or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers and the general public. Mathematical
Skills Ability to add, subtract, multiply and divide in all units
of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and
interpret bar graphs. Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference and volume.
Keywords: Scenic Automotive, Cary , Service Advisor, Customer Service & Call Center , Mount Airy, North Carolina