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CT Education Development Specialist

Company: Siemens
Location: Cary
Posted on: August 14, 2019

Job Description:

Save Education - Bachelor's Degree Skills - Compliance Management Organization: Siemens Healthineers Business Unit: Customer Services Requisition Number: ****** Primary Location: United States-North Carolina-Cary Assignment Category: Full-time regular Experience Level: Mid level Education Required Level: Bachelor's Degree Travel Required: 35% Job Description: Functional Title: CT Education Development Specialist Department: CT/RO Education and Workforce Solutions Reports To: Clinical Education Practice Head Location: Regional USA Functional Area: Education and Workforce Solutions Required Travel: 35% Responsibilities and Essential Duties The responsibility of the Education Development Specialist is to establish and implement a strategy for modality specific clinical education and manage the development of educational programs that ress the training needs of customers and are aligned with the overall business goals of the Company Primary responsibilities include: - Developing Modality Portfolio roadmaps and business strategy for clinical education based on customer/market needs & in alignment with global Edu team, NAM USA team as well as respective CPH's - Evaluate, select and prioritize modality content development in alignment with SBM and EWS strategies. - Research, plan, develop and present new education content investment justification. - Define the means of managing and monitoring portfolio uptake and progress over time - Accountable for education content lifecycle management - Ensure new content is orderable, deliverable, and serviceable - Work with the Business Line (BL) and HQ on future initiatives to drive education goals. Specific Routine Activities Anticipated Ensure all training products for customer education are prepared, planned and conducted according to ISO principles and department processes Schedules quarterly visits to customer sites to ensure that training methods and directions are consistent throughout all the customer education offerings. Ensure customer course outlines for submission to the ASRT for CE credits are submitted in timely fashion adhering to project timelines. Work closely with Modality BL and service marketing to understand product marketing goals (specific features/benefits) and integrate the messaging and ensure aligned communication in education products. Give input for Fiscal year budgeting. Support existing company and division policies ad goals Maintain work schedule and education roll-out schedule with Outlook calendar and other similar tools. Acquire and maintain skills that will enhance job performance. Responsible for identifying, developing and in certain instances designing/ publication of customer education and training material, designing/publication to include Step by Step guides and Workbooks . Maintain current certification and/or licensure in associated national societies Support tradeshows (e.g. RSNA hands-on workshops), onsite and offsite workshops (develop/project manage) and Innovations symposium (track lead) as required Support modality EWS pricebook including CPQ outline in coordination with Service business management team and Modality product management. Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens and Siemens Education Services products resulting in increasing Net Promoter Score and achieving highest industry standards for education and training. Analyze and monitor customer satisfaction/loyalty metrics to dynamically modify customer training strategies. Effectively support and manage stakeholder relationships. Understand customer/industry needs and trends to dynamically modify training strategies. Partner with finance to develop and adhere to customer education budget, for example Customized Education Plans. Qualifications To perform this job successfully, an individual must possess the modality clinical practice expertise to perform each duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. - Ability to analyze customer's clinical education needs and develop detailed short and long term plans for portfolio improvement. Strong written and verbal and excellent presentation skills Should be able to work effectively in a fast-paced, demanding environment, requiring individual dedication and initiative Understanding and experience with education design is preferred but not required Extensive knowledge of all equipment in required modality Regulatory and compliance management Budgetary recommendations and management Demonstrated ability to interface with Physicians and other higher-level medical staff and administration Demonstrated ability to identify and resolve problems internally and externally Demonstrated ability to seek opportunities for improvement through innovative ideas and creative solutions Effective objection handling and ability to communicate at all levels for problem resolution Ability to work as a team player and see and adapt to changes in a dynamic market and business environment, and to reset goals and strategies accordingly Education and/or Experience BS/BA in related discipline or relevant experience. Graduate from a Certified Radiologic Technology Program. Registered or licensed in the clinical modality of employment. Minimum of 8 years of experience in clinical area of employment and successful demonstration Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy. Excellent communication skills - verbal, written, ability to present. Detailed clinical product knowledge in modality specialty. Ability to manage multiple programs and priorities. Ability to work independently and support evenings and weekends as required. Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs. Physical Demands Ability to travel 35%

Keywords: Siemens, Cary , CT Education Development Specialist, Education / Teaching , Cary, North Carolina

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