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Tier 2 Lead Engineer

Company: Verizon
Location: Cary
Posted on: January 16, 2020

Job Description:

SunIRef:Manu:title Verizon 26,324 reviews - Cary, NC 27513 Tier 2 Lead Engineer Verizon 26,324 reviews Read what people are saying about working here. What you'll be doing... The Tier 2 engineer will be responsible for a wide range of activities surrounding the ongoing maintenance and expert-level support of Verizon Managed Services customer networks, primarily Incident and Change Management. These activities will include the troubleshooting and resolution of highly complex network issues, complex change management, working with vendors and internal organizations (e.g., IT, Engineering, Marketing) on product-wide issues as well as product readiness projects. Tier 2 engineers must exhibit excellent customer facing skills and the ability to provide advanced technical engineering support to enterprise clients. A Tier 2 engineer will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts to at least senior management level within a customer organization. Tier 2 provides the fulfillment function for MNS Standard Change Management requests. These changes are logical changes to Verizon managed customer's devices and SG gateway FWs. Changes can range from simple ACL or QOS modifications, circuit upgrades, software upgrades, and complex network wide changes in the form of projects. What we're looking for... You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Knowledge of network routing and switching concepts. Ability to apply analytical and troubleshooting skill sets to solve complex problems within Telecom across all networking disciplines. Knowledge of LAN and WAN concepts (including wireless LAN). Experience supporting enterprise class routers, switches, and VOIP in a global network environment using common network security practices, standards, and troubleshooting. Experience and knowledge of network monitoring/management technologies (e.g., AAA, SNMP, FTP, SCP, telnet, SSH, NTP, Netflow, syslog, monitoring applications). Ability to work flexible hours and sometimes work an off-shift or on-call. Even better if you have: A degree. Active certification of either CCNP R & S, CCNP SP, or CCNP Voice. Knowledge of OSI layers 1-7. Knowledge of BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, and VRRP. In-depth knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc on Cisco, and Juniper platforms. Experience supporting IPVPN, DMVPN, EZVPN, and GETVPN designs. Experience supporting Aruba and Cisco WLAN Controllers and Access Points. Experience supporting Cisco and Riverbed WAN Optimization. Understanding of ITIL model and experience working in an ITIL environment. Advanced network troubleshooting skills utilizing Wireshark packet capture/analysis. Proficiency in Microsoft Office (e.g., Excel, Word, PowerPoint). HTML, Wiki, and technical writing skills. Strong communication skills. The ability to thrive in a dynamic, results-driven environment. Strong customer service skills. The ability to interface successfully with customers' technical and non-technical contacts, Verizon account teams, and various other groups involved in the delivery of service to the end customer. When you join Verizon... You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. Verizon - Just posted report job - original job

Keywords: Verizon, Cary , Tier 2 Lead Engineer, Engineering , Cary, North Carolina

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