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Production Support Engineer- Associate

Company: Deutsche Bank
Location: Cary
Posted on: February 15, 2020

Job Description:

SunIRef:Manu:title Production Support Engineer- Associate Deutsche Bank 2,720 reviews Cary, NC Job Title : Production Support Engineer Corporate Title: Associate Location: Cary, NC Overview Successful professionals will join a team that supports a complex set of business applications and is the interface for all of Deutsche Bank's front, middle and back office client facing and trading businesses. Working with other technology colleagues including those in infrastructure and application development teams your role will be to ensure the stable running of the technology platform. This includes liaising with business users and managing a complex technology plant. Colleagues across Global Technology and our clients are based in key locations across regions and time zones. They are also expected to be able to translate technical details in to business semantics and vice versa. This is an excellent opportunity to influence service delivery to Deutsche Bank's clients during a phase of focused investment and growth for this business. What We Offer You: We offer competitive health and wellness benefits, empowering you to value life in and out of the office On-site gym, cafeteria, health center, and communal meeting areas Active engagement with the local community through Deutsche Bank's specialized employee groups An open seating environment that encourages networking and collaboration across functions and businesses Hear from our people and look inside our office: DB@The Muse Your Role What You'll Do: The primary responsibility of the professional will be to provide fast-paced SL2 technical support for all applications used by the Fixed Income business There is a significant amount of relationship management involved in this role and the strategy of the team is to provide excellent service, concentrating especially on the values core to the Bank. The team work together to deliver high quality service to the business Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed. On-call support will be required on a rota basis both during the week and at weekends Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed. Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring Identify process improvements in the regional and global support models and assist in implementation. Work with project managers on the introduction and supportability of new services and systems Skills You'll Need: Strong scripting experience in Java, Python and Shell Excellent problem solving skills in a distributed, multi-technology ecosystem Solid understanding of messaging middleware like Solace, TIBCO or MQ using JMS and monitoring systems like ITRS Geneos, Netcool and Trivoli Strong Knowledge of Oracle Management, SQL scripts, performance mgmt Knowledge of SQL and relational databases - ideally both Hive/Impala/SparkSQL and a traditional RDMS, such as Oracle Skills That Will Help You Excel: Experience in financial institution in providing IT support and dealing with business users on support or requirement gathering Getting things done in large organizations - understanding of where to use processes and how to build and operate a network Work across countries, regions and time zones with a broad range of cultures and technical capability At this time, we are unable to consider candidates for this position who require sponsorship for work visas. Please continue to review the Deutsche Bank Careers website for other opportunities. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: " EEO is the Law poster " and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision . Deutsche Bank - Just posted report job - original job

Keywords: Deutsche Bank, Cary , Production Support Engineer- Associate, Engineering , Cary, North Carolina

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