CaryRecruiter Since 2001
the smart solution for Cary jobs

Product Support Engineer

Company: CTG - Computer Task Group
Location: Cary
Posted on: February 20, 2021

Job Description:

CTG has an immediate, permanent, direct hire need for a Product Support Engineer with our IT Client in Cary, NC.
The Product Support Engineers provide advanced level technical support to our Utility Client's end customers.

  • Location: Work is ONSITE in Cary, NC
    Job Summary:The Product Support Engineer (PSE) is responsible for direct interaction with customers and channel partners in support of new and existing products in our growing network of utility, IIOT and wireless networking products. Works closely with development organizations to help understand, isolate and resolve problems. PSE's investigate customer reported problems to develop solutions and resolve production incidents or problems. Escalates un-resolvable problems to the appropriate Engineering team for further investigation and resolution. The Product Support Engineer has a global operational perspective with detailed product knowledge and can reach across the organization in support of the installed base.Essential Functions:
    • Provide solution support across customer production sites that are in compliance with support agreements (SLA's) including hardware, software and firmware
    • Act as a liaison to local program management teams for customer issues
    • Works with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions. PSE's verify issues, document steps to reproduce, validate solutions and typically apply the patch/upgrade or change to the production environment
    • Monitor and track network hardware and device failures and other irregularities as reported by the customer through the issue tracking system
    • Track all products for failure trends and provide feedback to engineering for product enhancements or amendments
    • Manage and progress all issues recorded in issue management system
    • Maintain the customer support labs and network environments used to replicate and troubleshoot customer issues
    • Creates BKM's, Knowledge Base articles, Trouble Shooting documents and Process Flow diagrams
    • Daily review and update of the issue management system
    • On call one week out of every six weeksPosition Requirements:
      • Knowledge of wired networks, commercial wireless networks and data networks (Access Points/Modems/Switches/Routers)
      • Exposure to IEEE 802.11x, 802.15x and Mesh networks
      • Knowledge of a variety of analytical tools, techniques and best practices used in the wireless networking and server maintenance areas desired
      • Knowledge in Utilities (FAN/NAN/WAN) and Advanced Electrical Metering (Smart Meters) (ANSI C12.X / DLMS)
      • Experience with Operating Systems such as Unix/Linux/CentOS
      • Use of SQL queries against a database such as Oracle, MySQL or MSSQL with manipulation of CSV files
      • Knowledge of virtual machines environments (VMWare)
      • Experience with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, NTP and Remote connection software
      • Proficiency in Microsoft Office Applications such as Word, Excel, PowerPoint and Visio
      • Ability to establish and maintain effective working relationships with management, co-workers, staff at all levels, customers and outside contacts of diverse backgrounds
      • Ability to read and edit Core Java on a LINUX platform is requiredEducation & Certification:
        • College degree in technical sciences, computer networking, computer science or related field
        • Related work and or military experience also considered
        • Industry Certifications in related IT disciplines highly desired (RHCSA, CCNA, MCSE, MCP)Personal Attributes:
          • Excellent verbal and written communication skills
          • Strong analytical and problem solving skills
          • Strong organizational, time management and project management skills
          • Ability to identify, propose and implement solutions
          • Ability to work concurrent tasks in a fast paced environment while effectively organizing, prioritizing, and coordinating work assignments
          • Must be able to work autonomously or as part of a local/remote team

Keywords: CTG - Computer Task Group, Cary , Product Support Engineer, Engineering , Cary, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mulesoft Lead Engineer / Architect
Description: Job Description: ul li The lead/architect is an onsite role, who primarily
Company: DynPro, Inc.
Location: Raleigh
Posted on: 02/27/2021

Full Stack Engineer
Description: Full stack Developer br Position SummaryAt Vaco, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving technical stack. We're seeking (more...)
Company: Vaco
Location: Raleigh
Posted on: 02/27/2021

Enterprise Desktop/Security Engineer
Description: ECS is seeking an Enterprise Desktop/Security Engineer to work in our Raleigh/Durham, NC office. Job Description: The responsibilities for the Enterprise Desktop Engineering team consist of operational (more...)
Company: Electronic Consulting Services, Inc (ECS Federal)
Location: Raleigh
Posted on: 02/27/2021


Emergency Med Technician (Raleigh Campus) - Mobile Care Services - Full-time - Day/Evenig
Description: About WakeMed:Serving the community since 1961, WakeMed Health Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health (more...)
Company: WakeMed
Location: Garner
Posted on: 02/27/2021

Appliance Repair Service Technician
Description: li I love being part of a positive and rewarding team. li I am challenged every day from being trained on up to date technology so I am able to stay on top of my game. li I know that I never wanted (more...)
Company: Care & Comfort
Location: Raleigh
Posted on: 02/27/2021

T3 Technical Support Engineer
Description: Piper Companies is seeking a T3 Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina. The T3 Technical Support Engineer role is remote until there is a return to work (more...)
Company: Zachary Piper Solutions, LLC
Location: Raleigh
Posted on: 02/27/2021

Information Technology (IT) Network Engineer
Description: Who We Are br br Bandwidth lives for innovation Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent (more...)
Company: Bandwidth Inc.
Location: Raleigh
Posted on: 02/27/2021

Quality Control Engineer
Description: LOCAL CANDIDATES ONLY br br Global Staffing LLC seeking qualified Senior Software Tester to support its mission to protect and preserve the rights and liberties of all the people (more...)
Company: Global Staffing, LLC
Location: Raleigh
Posted on: 02/27/2021

DevOps Engineer
Description: SnapIoT's a Covance/LabCorp company platform, SnapClinical---, is the industry's only self-service mClinical platform that scales the development deployment of patient-centric mobile solutions. snapIoT (more...)
Company: Labcorp
Location: Raleigh
Posted on: 02/27/2021

Principal Cloud Engineer (Global)
Description: Senior Principal Cloud Engineer Global Location: Remote Salary Range: 220,000 - 250,000 Bonus br br A fortune 500 Technology company recently acquired two
Company: Focus GTS
Location: Raleigh
Posted on: 02/27/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Cary RSS job feeds