Technical Consulting Engineer (remote in EST)

Company: iTalent Digital
Location: Morrisville
Posted on: May 15, 2022

Job Description:

Job Description iTalent Digital is seeking a Technical Consulting Engineer to join our Technology Practice Group. This is a remote role in EST time zone (work from home). This is an exciting role for the right individual to continue to cultivate your skills and domain expertise. The individual selected will be instrumental in helping us continue to deliver excellence to our base of marquee Fortune 500 accounts. You will be joining a family of other SMEs who have also specialized within this sector. You will also interact closely with our iTalent Practice Directors, who will partner with you and provide ongoing coaching and mentoring. iTalent Digital offers offer medical benefits, 401k, paid holidays and more Direct W2 candidates only please (we are not able to offer sponsorship at this time) no third party or vendor submissions please JOB ID: 83686 Responsibilities: Provide technical support for security products to customers, partners, account teams, and other internal technical support teams. Handle a wide variety of technical support problemsfrom simple application or network configuration fixes to extremely complex troubleshooting and problem resolution. Utilize moderate to complex lab setups to recreate and solve problems. Submit complete and correct defect reports with collaboration and supervision. Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action. Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved. Main Tasks: Drives problem resolution for issues experienced in customer environments. Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions. Provides answers for products, services or solutions questions. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Assists in documenting and resolving technical problems found in products and solutions. Engages and drives appropriate resources for escalations Maintains accurate documentation in incident and knowledge management systems Ensures case management guidelines are followed Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests Individual contributor

Keywords: iTalent Digital, Cary , Technical Consulting Engineer (remote in EST), Engineering , Morrisville, North Carolina