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Field Service Technician II

Company: BAXTER
Location: New Hill
Posted on: August 5, 2022

Job Description:

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

The Field Service Technician II s primary responsibility is to perform complex repair work on all customer and company - owned medical equipment. In addition to the repair work, the Field Service Technician II is also responsible for performing the same responsibilities as a Field Service Technician I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Other duties may be assigned:

  • Attend monthly safety meetings.
  • Demonstrate a proactive approach to safety awareness and compliance.
  • Successfully complete all required safety and compliance learning modules on a timely basis.
  • Complete medical testing in a timely manner.
  • Sustain a clean and safe work environment, including 5S activities.
  • Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck.
  • Identify safety concerns and correct as necessary.
  • Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures. Repair & Maintenance
    • Performs complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements.
    • Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
    • Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently.
    • Assess assigned products and prepare written estimates for repairs.
    • Use of advanced test equipment for products assigned.
    • Generate service revenue and complete activities required under service contract.
    • Ability to perform routine cleaning & maintenance procedures on various medical products.
    • Ability to perform pre installation maintenance, including preventive maintenance (PM) and between patient inspection (BPI) and modification procedures on various medical products, unassisted, to include:
      • Ability to visually, audibly, and manually inspect medical products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
      • Ability to utilize the appropriate tools in making required adjustments and repairs.
      • Ability to monitor the readings of electronic meters and gauges.
      • Ability to perform sweeping, mopping, and all other general "housekeeping" duties. Delivery & Removal
        • Ability to load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques.
        • Ability to move and maneuver Hill-Rom products within Hill Rom service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques.
        • Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques.
        • Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle.
        • Ability to assist nursing staff in transferring patients from existing beds onto Hill-Rom products or interim stretchers. Flexibility
          • Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
          • Ability to adapt to a constantly changing daily schedule of activities.
          • Ability to exercise sound judgment in order to plan and organize effectively to satisfy customer demands.
          • Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II. Recordkeeping
            • Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.
            • Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Hill-Rom products.
            • Ability to navigate a various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet and other applications to obtain and enter information. Complete data analysis and interpretation as required. Present and Train
              • Ability to conduct effective, oral presentations of information to customers and co workers to conduct:
                • In-services training sessions to hospital staff and caregivers
                • Product demonstrations
                • Participation in team meetings
                • Feedback of field activities
                • Cross training of coworkers to complete both service center and field functions Supervisory responsibilities include:
                  This job has no direct supervisory responsibilities however does require leadership, guidance, and mentorship of fellow Service Center staff

                  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
                  • High School Diploma or GED required
                  • Applicable technical or trade school training preferred
                  • 2+ years working with medical devices in a hands-on environment required
                  • Experience working with FDA regulated products preferred
                  • Previous driving/delivery experience preferred
                  • Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
                  • Valid driver s license and driving record that meets company and state requirement
                  • Ability to obtain and maintain a DOT physical card required
                  • Schedule flexibility/on-call
                  • Occasional overnight travel may be required
                  • Occasional overtime required
                  • Good written and verbal communication skills
                  • Ability to work independently
                  • Ability to manage time effectively
                  • Ability to resolve conflict
                  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
                  • Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
                  • Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc. PHYSICAL REQUIREMENTS:
                    NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation
                    • Walk, climb, stand, stoop, kneel and bend at the waist
                    • Responsible for adhering to Hillrom Safety Procedures.
                    • The noise level in the work environment is usually moderate.
                    • Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
                    • Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots.

                      The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

                      Equal Employment Opportunity

                      Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

                      EEO is the Law
                      EEO is the law - Poster Supplement
                      Pay Transparency Policy

                      Reasonable Accommodations

                      Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process..... click apply for full job details

Keywords: BAXTER, Cary , Field Service Technician II, Engineering , New Hill, North Carolina

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