Field Engineer/ Customer Support Engineer & Technologist

Company: Accentuate Staffing
Location: Cary
Posted on: September 25, 2022

Job Description:

Accentuate Staffing is looking for a Field Service Engineer at a growing Manufacturer in the Raleigh area for the Customer Support/ Application Engineering Group.This role will provide process technology support services in the field, to include evaluation of equipment, identification of equipment improvement potential relating to energy saving, capacity increase or product quality improvement, optimization of conditions, trouble shoot potential inefficiencies in processes, and provide feedback for potential methods to improve equipment use. Also, provide training and education on food safety, theory and equipment. The Technologist is on the road the majority of the time traveling to customer sites - About 50% Domestic Travel Responsibilities:Perform commissioning as per customer expectations and contracts in place:Provide process support for installationsProvide feedback to operations, engineering for required modifications to equipmentWrite reports and recommend solutions based on site visit observations and theoretical background.Perform evaluations:Troubleshoot potential inefficiencies in process and provide feedback for possible methods to improve equipment use.Provide training and education to customers on theory and equipmentCoordinate all logistics for presenters and attendees at seminarsPrepare customized training material for on-site customersHelp develop small focused training sessions with current templateHelp develop food safety specific seminarManage tools and equipment needed to perform on-site evaluationsInvestigate new tools / measuring devices to improve department performance and/or expand service offeringsInteract with product management and R&D management to update on customer needs and satisfaction with their technical requestsInteract with operations to update on equipment improvementDevelop process related articles for publication in trade magazinesRequirements:Bachelor's degree in Engineering, Food Science/Process Technology or related field2-6 years of experience in a technical roleProven ability to solve problemsFluent command of technical English language (oral and written)Good communication skills internal and external with customers, as commissioning engineer is the face of the company towards customers in the most critical stage of the project as experienced by their customers.Experience/willingness to travel domestic and international approx. 50 %Ability to deal with stress and challenging expectations of customers and internal.MS OfficeCAD experience or ability to read and understand technical drawings preferredTechnical hands on mentality/ manual work experience in mechanical as well as electrical/automation field preferred

Keywords: Accentuate Staffing, Cary , Field Engineer/ Customer Support Engineer & Technologist, Engineering , Cary, North Carolina