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Network Engineer Tier 2 Support

Company: Verizon
Location: Cary
Posted on: July 15, 2019

Job Description:

What you'll be doing...

Positive customer experiences drive our business and you will be part of a support team delivering high service levels to internal and external customers by providing advanced online technical support. You will learn our web portals and use your knowledge to resolve issues that come up. Improving the customer experience makes us better.


  • Investigating and solving complex and unique trouble tickets.
  • Learning our web portals and diagnosing, documenting and resolving issues.
  • Escalating issues to developers as needed for additional investigation.
  • Gathering necessary information from users and communicating updates on ticket status.
  • Acting with a sense of urgency to ensure high customer service levels.

    What we're looking for...

    You enjoy digging into the details to find solutions. Communicating with people comes naturally to you. Not only are you are a great listener, but you know how to ask the right questions to get to the root cause of an issue.

    You'll need to have:

    • Associate's degree or two or more years of work experience.
    • Four or more years of relevant work experience.
    • Network protocol experience including IPVPN, IP, MPLS, OSPF, EIGRP, BGP and IPSec.

      Even better if you have:

      • A degree.
      • DNS, NTP Firewalls, and ACLs experience.
      • Proficiency on Juniper or Cisco routers.
      • Great technical writing skills and the ability to write basic test automation scripts.

        --- Experience in troubleshooting Cisco Meraki Networks



        • Knowledge of Cloud Security (Zscaler)
        • Experience with Cloud Applications (F5)
        • Excellent verbal and written communication skills.
        • Ability to follow strict procedures and be disciplined in installation, documentation, event handling, and change control.
        • Ability to learn new technologies quickly as needed.
        • Ability to work independently and as part of a team.
        • Ability to build positive working relationships with internal and external users and customers.

          #CustomerOperations

          When you join Verizon...

          You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

          Equal Employment Opportunity

          We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.



Keywords: Verizon, Cary , Network Engineer Tier 2 Support, Engineering , Cary, North Carolina

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