Company: A10 Networks
Posted on: August 16, 2019
Standing at the critical junction between your network and your
applications, A10 is a leader in secure application services. Our
solutions protect and optimize application performance in a world
of many clouds.
Are you up for the challenge?
Join us and make your impact on the future as our next Professional
As a Professional Services Engineer, you will perform network
design, configuration, installation and troubleshooting of issues
relevant to A10 solutions. The PS Engineer will function as the A10
Networks products Subject Matter Expert (SME) and will interact
directly with the customer's personnel. Additionally, you will
directly interact with customers and other functional groups within
A10 Networks to troubleshoot, identify and resolve product,
configuration or network related issues. You will capture and
document details and events in the CRM application throughout the
solution discovery process.
Perform network design, configuration, installation and
troubleshooting of issues relevant to A10 solutions
Provide technical consultations and presentations as needed
Excellent verbal and written communication skills. Will be
responsible for effective communication with all stakeholders.
Ensure A10 products are designed, configured and deployed to meet
Use traffic generators such as Spirent and Ixia for testing during
Drive complex deployments while working side by side with the
customers to solve their unique problems across a variety of use
Use tools such as Wireshark to analyze networking protocols like
TCP, UDP, HTTP, SMTP, FTP, DNS, IPSec, PKI, OSPF etc. to
successfully complete configuration, execution and troubleshooting
of deployment jobs
Leverage previous experiences, share best practices and create
innovative solutions to push user adoption and maximize the value
Troubleshoot, resolve and document customer reported network issues
via phone and/or e-mail
Provide configuration recommendation and assistance in customer
Recreate reported issues in lab with customers configuration and
Perform patch qualification related tasks
Ensure customers reported issues are resolved to the client's
satisfaction in a timely manner.
2+ years experience in Network / System Engineering/TAC.
Advanced networking skills including strong understanding of the
protocols surrounding IP service provider networks and TCP/IP
Good understanding of network technologies such as application
delivery controllers (ADCs), firewalls and switching and
Experience of routing protocol operation (OSPF, IS-IS, and BGP)
Basic knowledge of VPNs and the associated tunneling technologies
BS/MS in a technical field
This job involves traveling to client sites.
A10 Networks is an equal opportunity employer and a VEVRAA federal
subcontractor. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. A10 also complies with all applicable state and local laws
governing nondiscrimination in employment.
Keywords: A10 Networks, Cary , Network Engineer, Engineering , Cary, North Carolina
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