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Sr. Engineer --- Desktop Support

Company: HCL Technologies
Location: Cary
Posted on: November 7, 2019

Job Description:

- Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer's end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment. - Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. - Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. - Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. - Projects: perform effectively as project leader or project team member as required for all internal assignments. - Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities. - Eligibility, Knowledge, Skills & Experience - - Strong 3-5 years Deskside technologies hands on experience - End User Standard office productivity applications install/ troubleshooting - Desktop/Laptop OS build on Windows and MAC Platforms. - HP Desktop/DELL/Toshiba laptop hardware support. - Printer support for Personal and Network Printers. - People Management Skills is a very strong Aspect. - Standard Business applications client side install/basic troubleshooting - Inventory management - Assistance in Patch Management client-Desktop troubleshooting - Assistance in software distribution using Bigfix/SCCM etc - Should be able to use Remedy/ServiceNow Ticketing system and manage queues - Strong verbal and written communication skills - Strong customer relationship handling skills - Strong vendor coordination skills - Good team player - Ability to work with minimal guidance and drive things to a logical conclusion - Willing to work in 24 x 7 operations

Keywords: HCL Technologies, Cary , Sr. Engineer --- Desktop Support, Engineering , Cary, North Carolina

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