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Client Solutions Director

Company: Global Knowledge Training LLC
Location: Cary
Posted on: January 16, 2020

Job Description:




Employment Duration:



Global Knowledge is the world s leading IT and business skills training provider. Offering the most relevant and timely content delivered by the best instructors, we provide customers around the world with their choice of convenient class times, delivery methods and formats to accelerate their success. Our business skills solutions teach essential communications skills, business analysis, project management, ITIL service management, process improvement and leadership development. With thousands of courses spanning from foundational training to specialized certifications, our core IT training is focused on technology partners such as Amazon Web Services, Cisco, Citrix, IBM, Juniper, Microsoft, Red Hat and VMware. We offer comprehensive professional development for technologies like big data, cloud, cybersecurity and networking.


The Client Solutions Director liaises with Field Sales, Sales Management, Product Management and Customers to provide expert level solutions support across the all product lines.

The position has the following primary responsibilities:

* Solution Definition and Support

* Architect complex learning / development / training solutions that meet the customer s objectives while fully leveraging our delivery capabilities and driving profitability.

* Participate in client calls both face-to-face and via phone

* Document client needs

* Design tailored or custom training solutions and validate GK s delivery capability in order to support the customer requirements

* Document and communicate solution definition through hand off to the associate sales engineer and sales support resources to operationalize and deliver the customer solution.

* Participate in the creation of RFP responses and complex training program proposals

* Provide service mapping (Global Knowledge content to client needs)

* Provide solution descriptions for non-standard services (assessments, consulting, blended learning solutions, etc.)

* Product/Solution Positioning

* Proactively push solutions/capabilities to Sales.

* Promote successful programs/solutions - define customer s need and how we solved their pain in a cost efficient manner.

* Identify potential reference accounts

* Assist with identifying and creation of case studies

* Escalate customization and tailoring to external SMEs as needed

* Monitor SME progress on all custom development opportunities (this can be accomplished by working with the sales support staff who is project managing the custom project)

* Sales Training/Marketing

* Participate in creation of Sales collateral/Sales Sheets to formalize solutions and product offers

* Product Feedback

* Identify trends/ customer needs and solutions provide quantifiable feedback to the Product Managers for productization

Role will require working with all facets of the business including but not limited to Sales, Marketing, Marketing Services, Resource Coordination, Delivery and Fulfillment, Project Management, Course Directors, SMEs, Program Management, Curriculum Development, and Finance/Accounting.

The primary focus of this role is to assist Sales in crafting custom training solutions that properly meet customer s needs and are cost efficient to the business. In summary the Client Solution Director s role is to ensure that solutions are properly designed, marketed, delivered, and accounted for.


* Must be proactive in carrying out the responsibilities detailed above and the projects associated with them. Will be held accountable for all projects in which this person is the project manager or principal individual contributor.

* Must be able to prioritize workload on the fly. Must be flexible in shifting priorities and must be able to make independent decisions in prioritizing as well as take direction in setting priorities.

* Must manage up in providing ongoing reports and status checks with the Product Director / VP product and other individuals within the organization.

* Must proactively assemble and manage cross-functional teams as necessary to implement and manage key business initiatives.

* Must have excellent written and oral communication skills

* Must be able to recognize, suggest and take action on new opportunities and projects on their own initiative.

* Will be expected to develop full plans and programs often with limited or only outline level direction from management.

* Experience in solution selling required.

* IT background is required.

* Experience in a customer-facing role required.

* Strong presentation skills required


* Will be expected to keep abreast of the technologies and industries in which Global Knowledge sells and competes through reading books, articles and other information that pertains to these areas.

* Will have the opportunity to attend professional training programs.

* Will have the opportunity on occasion to attend seminars and summits that are directly related to product management and or relevant industry coverage.

* Will be provided with ongoing guidance, feedback and one-on-one on specific job direction in weekly one-on-one meetings, quarterly performance updates and annual performance reviews.

* Will be provided with opportunities to broaden skill set and area knowledge through on-the-job experience.


* Bachelor s degree; Master s degree preferred in Human Resources, Talent Management or IT Education-related field.

Global Knowledge is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

Keywords: Global Knowledge Training LLC, Cary , Client Solutions Director, Executive , Cary, North Carolina

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