Service Operations Project Manager
Company: Hill-Rom
Location: Cary
Posted on: April 3, 2021
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Job Description:
The Services Operations Project Manager supports long-term
scalable growth of the Company. This role works with the Services
Operations Department within Care Communication Services to
initiate, plan, and project manage a wide variety of operational
items to ensure that goals and/or objectives of projects are
accomplished within the prescribed time frame and funding
parameters. The Operations Project Manager will implement internal
processes to drive best practices, increase efficiencies and
oversee department-wide project management initiatives. Essential
Duties And Responsibilities - Assist in creating a scalable
organization leading projects relating to systems consolidation and
implementation of internal controls. - Collaborates with internal
team members at all levels, external customers as needed, and
vendors to communicate key initiatives on a consistent basis
keeping others informed and involved in various projects -
Identifies and assesses complex or diverse information to formulate
the scope and ultimate results of projects - Tracks and reviews
tasks, timelines, and project deliverables. Problem solves by using
change management skills - Collects and researches data skillfully
to analyze and develop solutions - Serve as a strategic position
between Operations, Services and Finance - Defines departmental
inefficiencies and leads change management to improve key
performance metrics - Designs workflows and procedures by preparing
and completing action plans; implementing production, productivity,
quality, and service standards - Produces necessary documentation
for projects including but not limited to, Standard Operating
Procedures, Implementation Planning, Audit Programs, etc. - Assist
with evaluating and tracking company KPI's - Other projects as
assigned by management Education And Experience - BA/BS required -
Minimum of 3-5 years of PM experience, preferably in the medical
information technology, communication, and/or software business. -
Basic knowledge of nurse communication tools, telecom and or
application experience preferred - Relevant experience with
creation of professional services processes, and its successful
implementation and adoption in a professional services organization
- Experience developing new services and/or implementing new tools
within in operations, consulting, or high-growth/high-demand
technology and/or SaaS based organization Hillrom is a $2.8B
leading worldwide manufacturer and provider of medical technologies
and related services for the health care industry, including
patient support systems, safe mobility and handling solutions,
non-invasive therapeutic products for a variety of acute and
chronic medical conditions, medical equipment rentals, surgical
products and information technology solutions. Hillrom's
comprehensive product and service offerings are used by health care
providers across the health care continuum and around the world in
hospitals, extended care facilities and home care settings to
enhance the safety and quality of patient care. Hillrom is an equal
employment employer F/M/Disability/Vet/Sexual Orientation/Gender
Identity Job Technical Service Primary Location United States-North
Carolina-Cary Schedule Full-time Travel Yes, 25 % of the Time
Posting Entity Hillrom
Keywords: Hill-Rom, Cary , Service Operations Project Manager, Executive , Cary, North Carolina
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