Service Operations Project Manager

Company: Hill-Rom
Location: Cary
Posted on: April 3, 2021

Job Description:

The Services Operations Project Manager supports long-term scalable growth of the Company. This role works with the Services Operations Department within Care Communication Services to initiate, plan, and project manage a wide variety of operational items to ensure that goals and/or objectives of projects are accomplished within the prescribed time frame and funding parameters. The Operations Project Manager will implement internal processes to drive best practices, increase efficiencies and oversee department-wide project management initiatives. Essential Duties And Responsibilities - Assist in creating a scalable organization leading projects relating to systems consolidation and implementation of internal controls. - Collaborates with internal team members at all levels, external customers as needed, and vendors to communicate key initiatives on a consistent basis keeping others informed and involved in various projects - Identifies and assesses complex or diverse information to formulate the scope and ultimate results of projects - Tracks and reviews tasks, timelines, and project deliverables. Problem solves by using change management skills - Collects and researches data skillfully to analyze and develop solutions - Serve as a strategic position between Operations, Services and Finance - Defines departmental inefficiencies and leads change management to improve key performance metrics - Designs workflows and procedures by preparing and completing action plans; implementing production, productivity, quality, and service standards - Produces necessary documentation for projects including but not limited to, Standard Operating Procedures, Implementation Planning, Audit Programs, etc. - Assist with evaluating and tracking company KPI's - Other projects as assigned by management Education And Experience - BA/BS required - Minimum of 3-5 years of PM experience, preferably in the medical information technology, communication, and/or software business. - Basic knowledge of nurse communication tools, telecom and or application experience preferred - Relevant experience with creation of professional services processes, and its successful implementation and adoption in a professional services organization - Experience developing new services and/or implementing new tools within in operations, consulting, or high-growth/high-demand technology and/or SaaS based organization Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care. Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity Job Technical Service Primary Location United States-North Carolina-Cary Schedule Full-time Travel Yes, 25 % of the Time Posting Entity Hillrom

Keywords: Hill-Rom, Cary , Service Operations Project Manager, Executive , Cary, North Carolina