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Business Operations Professional JP 18651

Location: Morrisville
Posted on: May 6, 2021

Job Description:

Adecco is currently assisting a local client in their search to fill a Business Operations Professional job in the RTP area. This is a temporary opportunity. As a Business Operations Professional you will be responsible for acting as the liaison between the customer and technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role. The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.



Apply Now if you meet the qualifications listed below!



Responsibilities for this Business Operations Professional job include:



• Write processes and procedures for customized support services.



• Ensure proper delivery and sales of product and service solutions. Identify need for and assist with creation of customer training.



• Act as business driver to improve customer's and clients internal operations.



• Understand customer's internal business functions and culture.



• Project management of customer facing projects and internal advanced service improvements.



• Identify, build and maintain relationships with customer's internal management.



• Act as single point of contact for operational issues.



• Coordinate technical issues and customer needs.



• Represent customer needs to post-sales support teams and applicable organizations.



• Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal personnel.



• Provide customers with updates on hot or escalated issues.



• Coordinate and conduct weekly conference calls to provide status reports to customer. Create and present quarterly reports to customers with analysis of customer's support needs.




Qualifications:



• Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience.



• Ability to work as a team member in a cross-functional matrix environment.



• Excellent presentation and communication skills.



• Knowledge of vertical market business trends and concepts.



• Strong project management skills.



• Strong influencing and negotiation skills.



• Strong critical thinking and decision-making skills.



• Strong understanding of internal business functions.



• Understanding of sales cycles.



• Understanding of pertinent software applications used for reporting and researching.



• Ability to use PC/phone/pager for frequent communication.



• Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations.



• CCNA or equivalent technical/networking knowledge.



• Understanding of client product and solutions.



• Proficient with MS Office applications (Excel, PowerPoint, Word, and Outlook).



• Experience with Pivot tables and macros a plus.



• Act as customer's strategic support consultant and advocate.



• Lead continual improvement strategies to optimize customer's perceptions of service and support.



• Understand customer's business, vertical market trends, financial complexities and monetary flow.



• Identify up-sell opportunities and collaborate with account teams to develop compelling business justifications.



• Establish/manage strategic cross functional relationships with account stakeholders globally.



• Drive internal organizational improvements, goals and Best Practices.



• Deliver complex service solutions for top-tier FTS customers.



• Lead and influence stakeholders through critical delivery situations.



• Manages customer facing projects and internal service improvements.



• Be an established "go to" person and main point of contact for customer and internal operational issues.



• Be an established "go to" person and leader within the HTOM organization.



• Possess a high level of business acumen - demonstrated application of advanced business theory and extensive experience in multiple business functions.



• Possess an in-depth working knowledge of a customer's specific business environment; that is, industry, vertical, products, challenges, etc.



Potential candidates need to demonstrate the ability to excel in the following areas:


• Customer Service


• Conflict Management


• Analytical & Trend Analysis


• Communication/Presentation



Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.




Click on Apply Now to be considered for this Business Operations Professional job in the RTP area or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.




Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Cary , Business Operations Professional JP 18651, Executive , Morrisville, North Carolina

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