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Associate Service Delivery Manager

Company: IQVIA
Location: Morrisville
Posted on: January 12, 2022

Job Description:


  • Review and create technical study timelines based on project scope and deliverables using relevant project management tracking tools.
  • Manage ongoing technical team activity, Clinical Reporting tasks and project backlog, monitor completion status.
  • Implement training, manage user access, and develop report and solutions for relevant project management tracking tools and software, perform helpdesk duties for Project Management tracking tool.
  • Attend internal and client meetings where deliverable oversight is required.
  • Provides support where needed on sponsor and cross-departmental communications to ensure a clear message is given where necessary on dealing with challenging situation.
  • Manage Clinical Reporting project documentation including preparation, review and approval process and oversee user access management for blinded and unblinded studies.
  • Set up and lead internal meetings to facilitate Clinical Reporting deliverables and ensure ongoing communication with project teams.
  • Develop and implement risk management methodologies to identify and address obstacles to successful completion of scheduled project tasks and activities.
  • Educate team members on study budgets, identifying and tracking out of scope activities for the studies they are working on and maintain accountability for notifying Project Managers when additional activities may cause budget overburn.
  • Perform monthly time projections and provide time projection support for other Clinical Reporting leads.
  • Provide regular project reports and updates to Clinical Reporting Management as requested.
  • Communicate resourcing challenges, concerns, performance issues and training requirements to management where necessary.
  • Identify areas of process improvements including supporting process development and updates to trainings, departmental technical guides and/or SOP/WP.
  • Perform other duties that may be requested by management as assigned.

    • Strong project leadership, staff management, and/or project planning skills
    • Exhibits strategic thinking skills to support timely completion of deliverables
    • Strong written and verbal communication skills to express complex ideas to study personnel, internal and sponsor team members
    • Excellent planning, organizational and interpersonal skills
    • Working knowledge of Microsoft Office and other data capture and compilation tools
    • Positive attitude and ability to interact with all levels of staff to coordinate and execute study activities
    • Perform tasks with special attention to detail to ensure the highest quality work product
    • Excellent listening skills
    • Ability to manage multiple competing priorities within various clinical trials and across clients
    • Strong understanding of project financials & applicable tools
    • Ability to work independently, prioritize and work within a matrix team environment.
    • Ability to reason independently for assessing and recommending specific solutions in technical settings
    • Ability to establish and maintain effective working relationships with team members, management, operations staff, and clients
      At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

      IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at to arrange for such an accommodation.

Keywords: IQVIA, Cary , Associate Service Delivery Manager, Executive , Morrisville, North Carolina

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