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Systems Monitoring Manager

Company: Intelerad Medical Systems
Location: Morrisville
Posted on: January 13, 2022

Job Description:

Company Description

Intelerad offers one of healthcares most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerads modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit and follow Intelerad on LinkedIn and Twitter.

Job Description

Job Summary:

The SRE team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance.

The Systems Monitoring Manager is responsible for the Monitoring Strategy for all Intelerad systems and applications. The Manager will plan, evaluate, develop, customize, install, and implement the Monitoring Strategy in accordance with Customer requirements. Work in partnership with the internal and external stakeholders to collect the appropriate data and provide dashboards to visualize SLIs, SLOs, state of the application or infrastructure.

The Systems Monitoring Manager is also responsible for managing the overall growth and performance of the Systems Monitoring team.

Supervisory Responsibilities:

  • Enable the work of the Systems Monitoring Engineers and create a group of highly collaborative individuals
  • Lead, develop, and coach the Systems Monitoring Engineers and manage performance according to the organizations values and goals.
  • Define and measure Performance, Efficiency, and Quality metrics for the team (SLOs)
  • Develop the DevOps culture within the Site Reliability Engineering department


    Product Management:
    • Maintain familiarity with the technology, users, system interfaces, and standards that are relevant to your product group, and ensure that your team is informed of these details
    • Work with Product Management to develop a vision for the product
    • Collaborate with the R&D, Support and SRE teams to create and maintain requirements for the Monitoring Strategy

      Project Management:
      • Collaborate with project managers to achieve optimal outcomes for your team, balancing functionality, budget, and quality
      • Provide stakeholders with proposals and risk mitigation in the face of challenges to facilitate decision making
      • Ensure that Intelerads Software Development processes are being followed, and collaborate with your peers to improve them.
      • Participate and lead the plan, analysis, design, development, implement, and roadmap of the Monitoring Strategy

        Software Development:
        • Work with your team to ensure that product requirement is adequately defined and satisfied
        • Stay current with technology and methods for software development that may be of value to Intelerad
        • Participate in the analysis, design, development, documentation, and maintenance of our products
        • Recommend software, systems, and coordinate development to meet business requirements
        • Maintains awareness of technology trends in the area of monitoring and makes recommendations


          Required Experience/Skills:
          • University or college education in science, technology, engineering, or equivalent industry experience
          • 5+ years experience in monitoring focused engineering roles
          • Leadership or Management experience
          • Experience implementing a monitoring solution using an application like, Prometheus/Grafana, DataDog, New Relic, or equivalent
          • Strong sense of ownership and dedication to results
          • Stimulates the group to higher performance standards
          • Humble leader that believes that his/her success comes from the success of their team
          • Ability to organize people and resources towards the effective and efficient pursuit of objectives
          • A proactive approach to spotting problems, areas of improvement, and bottlenecks
          • Ability to adapt to working with a wide array of technologies and languages
          • Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders
          • Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering
          • Knowledge of high-level languages, such as Python, Go, Java, C/C++

            Desired Experience/Skills:
            • 5+ years experience in a leadership role
            • 3+ years working with Enterprise Imaging Systems
            • 3+ years working in a DevOps environment
            • Experience working in an SRE environment
            • Knowledge of VMware Enterprise, Windows Server, Linux
            • Knowledge of Databases
            • Knowledge of Automation and Monitoring technologies and principles
            • Experience with networking, firewall configuration, and troubleshooting
            • Strong understanding of medical imaging, radiology workflow, and integration using industry concepts:
            • PACS
            • RIS
            • DICOM
            • HL7 and interface engines
            • HIPAA/HITECH
            • IHE profiles
            • EMR/EHR
            • 3rd party vendor integrations
            • regulatory, and security requirements

              This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

              Additional Information

              All qualified candidates will be asked to complete a 30 minute pre-employment Jobble

Keywords: Intelerad Medical Systems, Cary , Systems Monitoring Manager, Executive , Morrisville, North Carolina

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