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Director of Client Services

Company: Hall & Burns Wealth Management, LLC
Location: Cary
Posted on: January 15, 2022

Job Description:

Director of Client Services & Operations - Wealth Management
Description
The Director of Client Services & Operations is responsible for a wide variety of office support duties. With overall responsibility for day-to-day operational duties of the firm, the Director of Client Services & Operations helps keep the office running smoothly and ensures that all client paperwork and processing is handled in a timely, accurate, and professional manner. You are organized, a self-starter and able to work independently while also functioning as a wealth advisor's right hand. You have exceptional attention to detail and an ability to complete error-free work. You are computer savvy. You enjoy assisting clients while providing exceptional service. You can effectively prioritize your workload and meet deadlines. If you have a relentless, burning desire to succeed and share our vision, then we would love to hear from you!

Responsibilities & Activities
- Greets clients, prospective clients and vendors
- Answers and screens incoming phone calls
- Schedules client and vendor appointments
- Organizes and prepares materials for client meetings
- Prepares, processes, and tracks client paperwork
- Services client accounts and proactively solve problems
- Maintains and orders office supplies
- Processes portfolio distributions, death claims and registration changes
- Maintains firm calendar and database
- Assists in planning client events, marketing projects and website management
- Conducts investment research as directed
- Develops and maintains written systems for all activities
- Communicates, implements, and ensures compliance with guidelines and policies
- Maintains compliance policies and documentation
- Oversees the compliance and advertising approval process
- Places trades and rebalances accounts as needed
- Processes new accounts
- Processes account transfers
- Communicates with clients in person, in writing, and over the telephone. Meets with clients to complete paperwork and attends periodic client update meetings with select clients.
- Assists clients with setting up and maintaining connections to their various financial institutions through our Wealth Management System.
- Manages new business functions:
- Meets with clients and starts new client forms processing
- Follows up with clients as needed to make sure all paperwork is processed
- Coordinates team meetings:
- Sets agenda.
- Disseminates minutes, resulting tasks, and timelines for completion.
- Performs other duties as assigned.

Knowledge, Skills, & Abilities
- Requires:
-- Knowledgeable of securities industry's rules and regulations
-- A strong focus on getting the details right
-- FINRA Series 7, 66
-- Strong communication and interpersonal skills
-- Excellent organizational and time management skills
-- Excellent attitude and an extraordinary client service orientation
-- Ability to handle multiple tasks and operate within tight deadlines
-- Strong verbal, written, presentation, and interpersonal communication skills
-- Proficiency with Microsoft Office Suite
-- Experience with Junxure (or other CRM software) is preferred
-- At least three years of experience in a financial services firm assisting
with day to-day operations.
-- A bachelor's degree is preferred
-- Attendance is an essential function
-- Salary is commensurate with experience
We offer a great working environment in a beautiful and professional office location. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, motivational, and focused on improving our client's lives.
For more information about our company, please visit our website www.hallburns.com.
Given the high demand for this position, we're only able to contact the most qualified candidates.

Job details
Pay
$70,000 - $85,000 per year
Job type
Full Time
Schedule
Monday to Friday
8 hour shift
Day shift
Benefits
Health insurance stipend (QSEHRA)
401(k)
Paid time off
401(k) matching

Keywords: Hall & Burns Wealth Management, LLC, Cary , Director of Client Services, Executive , Cary, North Carolina

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