Business Operations Manager
Company: Toshiba Global Commerce Solutions
Location: Morrisville
Posted on: May 13, 2022
Job Description:
Job Title:
Business Operations Manager (SVSSGA-BKFL-03162022-001)
Introduction:
The Services Operations Manager position is responsible for
multiple operational and financial aspects with the professional
and managed services organization. This role will report directly
to the Director of Services Operations and work with internal
stakeholders to produce financial forecasts, modeling, and
reporting. This role will manage the development of the Services
monthly forecasts; annual budgets; key operational metrics; as well
as assist in client / contract financial views. Additionally, this
role works collaboratively across many internal cross functional
teams to drive the TGCS business goals and reviews outstanding
issues on a regular basis with these cross functional teams.
This is an opportunity to contribute as an individual performer,
while also leading an important business function within the
organization.
Responsibilities:
- Services Forecasting / Financial Analyses - Production of
financial forecasts for the Services organization and provide
monthly financial reports and variance analyses. By working with
the owners of the forecast inputs, this position will be
responsible to ensure the forecast is maintained and submitted by
the deadlines. Working closely with the key stakeholders, forecast
variances are understood and communicated to management. Provide
useful financial insights, guidance and analysis to executive and
operational management to improve results. Prepare a variety of ad
hoc financial / operational scenarios as requested
- Operations Key Metrics Development & Reporting - Assist with
determining and report upon benchmarks against which to measure
organizational performance. Assist in providing Operational Metrics
for management review and discussions on variances.
- Operation Processes / Procedures - Build upon current processes
to improve efficiency and accuracy. Focus on automation by using
current tools and reduce the amount of manual spreadsheet efforts.
Create process documentation, training of processes, and process
improvement initiatives to improve the overall Services Delivery.
Electronically store all pertinent documentation (forecasts, cost
rate development, budget inputs, etc. in approved repository for
archiving / audit purposes.
- Services Reporting / Management Reviews - Assist in the annual
budget process for the Services organization. Hold cross functional
team meetings to review forecast inputs / results with Services
Delivery management, project managers, Accounting, and / or IT.
Document assumptions and identify issues / action plans for
improvement / resolution.
- Investigate issues working across multiple functional teams
(Finance / Accounting, Warranty, IT, Procurement, Services
Delivery, etc.) and collaborate to determine resolutions and drive
actions to completion.
- Oracle Projects / STC / Workday Adaptive Insights / OBIEE Drive
enhancements & process improvements. Assist with driving
efficiencies with Oracle modules to accurately & timely record
Services transactions. Assist with deploying Adaptive Insights tool
across the Services organization to improve forecasting / financial
modelling
- Perform other related duties as required
Required Skills:
- Bachelor s degree or equivalent experience.
- 8+ years of services operations experience including
forecasting with excel and data analysis/mining experience.
- Prepare monthly, quarterly, annual reports for executives and
management levels
- Experience in Maintenance Services a plus
- Partner with department leaders to review strategies and
initiatives based on budget
- Tackle ad hoc financial projects and diligence activities as
they arise
- Build and maintain the Service s budget and forecasts along
with variance analyses
- Strong analytical and organizational skills
- Proficiency with Microsoft Office advanced Excel and PowerPoint
skills required
- Oracle experience (Oracle R12 Projects, STC, OKS, OBIEE
modules)
- Workday / Adaptive Insights knowledge a plus
- Pro-active; hands-on individual who will own, in partnership
with the Operations Director, responsibility for the Services
Operations area.
- Excellent verbal and written communication skills and the
ability to interact with others, both internally and
externally
- Strong presentation skills with the ability to interact with
higher leadership in making decisions based on budgets and
goals
- Team player that works well with others and collaborates with
other organizations
- Have a deep understanding of Services organization, financial
forecasting, and operations deliverables
- Time management skills, with the ability to perform multiple
tasks and meet critical deadlines while maintaining accuracy and
quality. Overtime is required to meet critical deadlines.
- Ability to work under pressure and prioritize workload, complex
tasks and issues as required
- Self-motivated, self-confident and able to handle peaks of
workload
- Attention to details a must; problem solving / analytical
skills which identify root cause as well as solution proposals
required
About the Company:
Toshiba Global Commerce Solutions is a dynamic billion-dollar
global company based in Research Triangle Park, NC, providing
retail store solutions to your favorite brands. Have you ever been
in a hurry and made use of the self-checkout at Lowe s Foods,
earned fuel rewards at Kroger, or just paid for purchases at
retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin
Klein, Boots, Cencosud, BJ s, or Costco? These are just a few
examples of our in-store solutions and impressive customer base
that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our
'Together Commerce' vision of a seamless two-way, participatory
shopping experience, let s get together to drive the new
economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary
and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal
days
EEO:
Toshiba Global Commerce Solutions is an equal
opportunity/affirmative action employer that evaluates qualified
applicants without regard to age, ancestry, color, religious creed,
disability, marital status, medical condition, genetic information,
military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any
other protected factor. We also consider qualified applicants
regardless of criminal histories, consistent with legal
requirements.
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should email
...@Toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our
people are an integral part to the success of our customers.
Furthermore, we re committed to Diversity, Equity, and Inclusion
for all our people as highlighted by our 5 Core Principles (Create
Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural
Engagement and Culture of Transparency). We re passionate about our
customers the retail industry and becoming a more responsible
company as we help create a brighter future. Associated topics:
fertilize, forklift, management, manufacture, plant, plant
management, production management, prune, scanner, transplant
Keywords: Toshiba Global Commerce Solutions, Cary , Business Operations Manager, Executive , Morrisville, North Carolina
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