JR0041966 Strategic Account Manager
Company: McKesson
Location: Cary
Posted on: June 25, 2022
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Job Description:
Opportunity Description: The Strategic Account Manager (SAM) is
responsible for managing the company's relationships with
pharmaceutical company clients by ensuring excellence in the
internal execution of existing programs and/or the implementation
of new programs with that partner. The SAM is the primary point of
contact to our MFG clients and will focus on the ongoing
maintenance of an account, specifically monitoring the pharmacy's
key performance indicators (KPI's), working with the Client
Execution team on operational improvement initiatives and providing
a high-touch customer service experience to clients by
expeditiously solving the daily client inquires. Additionally, this
role will support the implementation of new program launches by
project managing the various operational and data workstreams
critical to ensuring our ability to manage the patient population.
the Account Manager plays a critical role in both providing
superior customer service to all levels of the biopharma client's
organization, which ultimately has entrusted us to not only support
their therapy, but the entire patient population which we serve,
and secondly to manage the operational execution of the customized
program which we have tailored to the therapy and patient journey.
The Account Manager must be skillful and confident in managing
multi-million-dollar revenue clients and in serving as a thought
leader to the client but also internally. This person will
frequently be asked to generate new innovative ideas to enhance a
program design for the client and act a resource internally to
implement changes and train other departments in the pharmacy. Key
Responsibilities ACCOUNT/OPERATIONAL MANAGEMENT (40%) Regularly
monitors performance against service level agreements and works
with Client Execution Team to develop plan for corrective action if
service levels are not met. Interacts with all internal departments
to assist as needed in providing business understanding. Ensure
timely delivery of reports according to program SLA's. Verifies
reasonability of data before client release. Understands,
evaluates, and interprets data in order to accurately summarize
meaning of information to the customer - mostly through Quarterly
Business Reviews but also through Ad Hoc discussions. Responsible
for identifying project priorities with customers and communicating
priorities to internal team. Manages and maintains program
documentation including contracts, business rules, workflows, and
standard operating procedures CUSTOMER SERVICE (40%) Responsible
for overall customer satisfaction with pharmaceutical client. Acts
as primary point of contact for the client related to daily client
inquiries Serves as the first point of contact for day-to-day
program issues. Involves team members as needed to resolve all
issues within reasonable time frames and escalates issues to the
team leader and/or Account Director as necessary. Manages client
expectation regarding the delivery of services. Provides client
with daily updates on patient status - for oncology and rare
disease therapies, every patient is a complex case and our clients
expect proactive communication about the status of those patients
FINANCIAL MANAGEMENT (10%) Monitors program profitability against
plan on a monthly basis and prepares analysis if established
thresholds are not met. Understands contractual obligations and
negotiates incremental contractual arrangements after program
go-live. Coordinates internal effort to produce sizing on new
client initiatives and delivers pricing to customer. Responsible
for ensuring the accuracy of all client invoices prior to billing
release. Escalates identified billing issues/concerns to manager as
necessary to ensure 100% accuracy in billing activities. Receives
client invoices from finance department and ensures all invoices
are received in a timely manner, reviews all line items, and
verifies all backup documentation. OPERATIONS COLLABORATION (10%)
Collaborates with Client Execution team to coordinate internal
effort to produce sizing on new client initiatives and delivers
pricing to customer. Provides customer with proactive consultative
services on process improvement, revenue generating & cost saving
opportunities. Responsible for managing program change requests
from the client. Maintains project plans and tracking logs as
appropriate. Manages the change request through the Change Control
process. Build design documentation in collaboration with client
and internal stakeholders. Qualifications: Minimum Requirements 3
years experience of healthcare experience and at least 2-3 years of
experience in managing client accounts. Critical Skills Executive
presence; comfortable presenting and having continuous dialogue
with senior leaders/c-suite of pharmaceutical companies
Collaborative, customer focused, and able to create visible value
to client and within the organization Proven ability to handle
multiple projects toward effective solutions and according to
budget and timelines Advanced project management and organization
skills Detailed understanding and experience with process
documentation and improvement Analytical ability to take an
opportunity, notice trends, research and suggest solutions to the
customer. Advanced skills in Microsoft Excel, and PowerPoint
Preferred Knowledge & Skills Advanced degree, MBA or MHA, highly
preferred Excellent verbal and written communication skills Ability
to develop strong team relationships and bring individuals together
to focus on team goals Education 4-year degree in related field or
equivalent experience preferred Physical Requirements Working
Conditions: General professional office environment. 10% travel may
be required Opportunity Description: The Strategic Account Manager
(SAM) is responsible for managing the company's relationships with
pharmaceutical company clients by ensuring excellence in the
internal execution of existing programs and/or the implementation
of new programs with that partner. The SAM is the primary point of
contact to our MFG clients and will focus on the ongoing
maintenance of an account, specifically monitoring the pharmacy's
key performance indicators (KPI's), working with the Client
Execution team on operational improvement initiatives and providing
a high-touch customer service experience to clients by
expeditiously solving the daily client inquires. Additionally, this
role will support the implementation of new program launches by
project managing the various operational and data workstreams
critical to ensuring our ability to manage the patient population.
the Account Manager plays a critical role in both providing
superior customer service to all levels of the biopharma client's
organization, which ultimately has entrusted us to not only support
their therapy, but the entire patient population which we serve,
and secondly to manage the operational execution of the customized
program which we have tailored to the therapy and patient journey.
The Account Manager must be skillful and confident in managing
multi-million-dollar revenue clients and in serving as a thought
leader to the client but also internally. This person will
frequently be asked to generate new innovative ideas to enhance a
program design for the client and act a resource internally to
implement changes and train other departments in the pharmacy. Key
Responsibilities ACCOUNT/OPERATIONAL MANAGEMENT (40%) Regularly
monitors performance against service level agreements and works
with Client Execution Team to develop plan for corrective action if
service levels are not met. Interacts with all internal departments
to assist as needed in providing business understanding. Ensure
timely delivery of reports according to program SLA's. Verifies
reasonability of data before client release. Understands,
evaluates, and interprets data in order to accurately summarize
meaning of information to the customer - mostly through Quarterly
Business Reviews but also through Ad Hoc discussions. Responsible
for identifying project priorities with customers and communicating
priorities to internal team. Manages and maintains program
documentation including contracts, business rules, workflows, and
standard operating procedures CUSTOMER SERVICE (40%) Responsible
for overall customer satisfaction with pharmaceutical client. Acts
as primary point of contact for the client related to daily client
inquiries Serves as the first point of contact for day-to-day
program issues. Involves team members as needed to resolve all
issues within reasonable time frames and escalates issues to the
team leader and/or Account Director as necessary. Manages client
expectation regarding the delivery of services. Provides client
with daily updates on patient status - for oncology and rare
disease therapies, every patient is a complex case and our clients
expect proactive communication about the status of those patients
FINANCIAL MANAGEMENT (10%) Monitors program profitability against
plan on a monthly basis and prepares analysis if established
thresholds are not met. Understands contractual obligations and
negotiates incremental contractual arrangements after program
go-live. Coordinates internal effort to produce sizing on new
client initiatives and delivers pricing to customer. Responsible
for ensuring the accuracy of all client invoices prior to billing
release. Escalates identified billing issues/concerns to manager as
necessary to ensure 100% accuracy in billing activities. Receives
client invoices from finance department and ensures all invoices
are received in a timely manner, reviews all line items, and
verifies all backup documentation. OPERATIONS COLLABORATION (10%)
Collaborates with Client Execution team to coordinate internal
effort to produce sizing on new client initiatives and delivers
pricing to customer. Provides customer with proactive consultative
services on process improvement, revenue generating & cost saving
opportunities. Responsible for managing program change requests
from the client. Maintains project plans and tracking logs as
appropriate. Manages the change request through the Change Control
process. Build design documentation in collaboration with client
and internal stakeholders. The Strategic Account Manager (SAM) is
responsible for managing the company's relationships with
pharmaceutical company clients by ensuring excellence in the
internal execution of existing programs and/or the implementation
of new programs with that partner. The SAM is the primary point of
contact to our MFG clients and will focus on the ongoing
maintenance of an account, specifically monitoring the pharmacy's
key performance indicators (KPI's), working with the Client
Execution team on operational improvement initiatives and providing
a high-touch customer service experience to clients by
expeditiously solving the daily client inquires. Additionally, this
role will support the implementation of new program launches by
project managing the various operational and data workstreams
critical to ensuring our ability to manage the patient population.
the Account Manager plays a critical role in both providing
superior customer service to all levels of the biopharma client's
organization, which ultimately has entrusted us to not only support
their therapy, but the entire patient population which we serve,
and secondly to manage the operational execution of the customized
program which we have tailored to the therapy and patient journey.
The Account Manager must be skillful and confident in managing
multi-million-dollar revenue clients and in serving as a thought
leader to the client but also internally. This person will
frequently be asked to generate new innovative ideas to enhance a
program design for the client and act a resource internally to
implement changes and train other departments in the pharmacy. Key
Responsibilities ACCOUNT/OPERATIONAL MANAGEMENT (40%) Regularly
monitors performance against service level agreements and works
with Client Execution Team to develop plan for corrective action if
service levels are not met. Interacts with all internal departments
to assist as needed in providing business understanding. Ensure
timely delivery of reports according to program SLA's. Verifies
reasonability of data before client release. Understands,
evaluates, and interprets data in order to accurately summarize
meaning of information to the customer - mostly through Quarterly
Business Reviews but also through Ad Hoc discussions. Responsible
for identifying project priorities with customers and communicating
priorities to internal team. Manages and maintains program
documentation including contracts, business rules, workflows, and
standard operating procedures CUSTOMER SERVICE (40%) Responsible
for overall customer satisfaction with pharmaceutical client. Acts
as primary point of contact for the client related to daily client
inquiries Serves as the first point of contact for day-to-day
program issues. Involves team members as needed to resolve all
issues within reasonable time frames and escalates issues to the
team leader and/or Account Director as necessary. Manages client
expectation regarding the delivery of services. Provides client
with daily updates on patient status - for oncology and rare
disease therapies, every patient is a complex case and our clients
expect proactive communication about the status of those patients
FINANCIAL MANAGEMENT (10%) Monitors program profitability against
plan on a monthly basis and prepares analysis if established
thresholds are not met. Understands contractual obligations and
negotiates incremental contractual arrangements after program
go-live. Coordinates internal effort to produce sizing on new
client initiatives and delivers pricing to customer. Responsible
for ensuring the accuracy of all client invoices prior to billing
release. Escalates identified billing issues/concerns to manager as
necessary to ensure 100% accuracy in billing activities. Receives
client invoices from finance department and ensures all invoices
are received in a timely manner, reviews all line items, and
verifies all backup documentation. OPERATIONS COLLABORATION (10%)
Collaborates with Client Execution team to coordinate internal
effort to produce sizing on new client initiatives and delivers
pricing to customer. Provides customer with proactive consultative
services on process improvement, revenue generating & cost saving
opportunities. Responsible for managing program change requests
from the client. Maintains project plans and tracking logs as
appropriate. Manages the change request through the Change Control
process. Build design documentation in collaboration with client
and internal stakeholders.
PDN-95213775-e85f-4eca-a456-34e801803e99
Keywords: McKesson, Cary , JR0041966 Strategic Account Manager, Executive , Cary, North Carolina
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