Assistant Manager
Company: Triangle Dairy Queen
Location: Cary
Posted on: June 25, 2022
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Job Description:
To create positive memories for all who touch DQ. To oversee
entire restaurant operations including financial performance,
product production, inventory, personnel, sales, and marketing for
the restaurant. To ensure restaurant is operated within guidelines
established by owner. To set high standards and create a great
environment for the team to work.Job
Requirements/Responsibilities:Operations -Strive for operational
levels that meet or exceed the Fan's expectations in the areas of
quality, service and atmosphere, creating value through an
excellent experience and a fair price.Manage restaurantCOGS and
taking corrective action if necessary, maintaining inventory and
projecting restaurant demand changes throughout the year.Regularly
adjust team training to mitigate variances.Lead team and ensure
that cash control/security procedures are followed.Efficiently
control Labor related costs according to demand and service levels
based on financials and set goals for restuarantTraining -Ensure
that every member of crew is trained and fully knowledgeable on all
PRIDE systems and routines, product recipes, food safety practices
and restaurant safety practices.Fan Service -Ensure that Fan
service in all areas meets or exceeds company standards.Establish
standards for crew to handle customer concerns using our BLAST
model.Ensure that customer complaints are promptly and
appropriately addressed to resolve the problem and ensure that each
dissatisfied customer becomes a return Fan.Understands the
importance of speed of service and resolve bottlenecks in work
flow.Build relationships with return or preferred patrons.Team
Member Leadership-Accomplish store objectives by hiring, training,
coaching and developing the store management team and hourly crew
members to build a highly skilled and productive team.Ensure
thorough training and new hire orientations take place; clearly
communicate job expectations; monitor each employee and manager's
performance and job contributions, provide ongoing and helpful
feedback against expectations.Responsible for effective scheduling
and ensuring that the restaurant is properly staffed to drive sales
volumes. Prepare crew members' schedules to meet staffing
requirements for different day parts and different seasonal
demands, and to meet established labor goals.Role model and enforce
policies and procedures.Maintain a positive working relationship
with all restaurant staff to foster and promote a cooperative and
pleasant working climate, which will be conducive to maximizing
employee morale, productivity and efficiency.PI183143329
Keywords: Triangle Dairy Queen, Cary , Assistant Manager, Executive , Cary, North Carolina
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