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Supervisor II-DSS/DJJ Care Management (Primarily Remote, North Carolina Based)

Company: Alliance
Location: Morrisville
Posted on: August 6, 2022

Job Description:

The Supervisor II for Department of Social Service (DSS)/Department of Juvenile Justice (DJJ) Care Management Teams provides supervision and oversight to clinically licensed and unlicensed staff who support health plan members involved in the DSS/DJJ systems who are seeking services within Alliance Health Plans catchment area. The Supervisor oversees staff conducting assessment of member needs, linking members to network and community resources, developing and monitoring the implementation of plans of care, and addressing the barriers which may be interfering with member's desired outcomes for a community involved quality life. Incumbents maintain frequent contact and attend meetings with external stakeholders.This position will allow the successful candidate to work a primarily remote schedule. Must reside in North Carolina and have the ability to come into an Alliance office location, to work onsite a minimum of one day per week.Responsibilities & DutiesSupervise and Develop StaffWork with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce.Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes. and workflows.Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements.Actively establish and promote a positive, diverse, and inclusive working environment that builds trust.Ensure all staff are treated with respect and dignityEnsure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members.Work to resolve conflicts and disputes, ensuring that all participants are given a voice.Set goals for performance and deadlines in line with organization goals and vision.Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development.Cultivate and encourage efforts to expand cross-team collaboration and partnershipProvide 1:1 and group supervision at least monthly. Facilitate monthly team meetings and Participate in division meetingsProvide support to team members in meeting the needs of DSS and DJJ populationProvide feedback to team and supervisor about member experiences, gaps and strengths in services to meet the needs of DSS and DJJ populationSupervise Unit OperationsEnsure that the activities of the Care Management Department are properly and professionally documented within electronic medical record platform per documentation standards for the Care Management Comprehensive Assessment, Care Plans, Documentation notes, as well as internal and external email communicationProvide clinical oversight for team, identifying when escalation is necessary or when referral to Integrated Health Consultant or Community Health Worker is warranted and offering supervision on difficult casesEnsure adherence to agency and departmental policies and procedures to facilitate the functioning of the Care Management and compliance with agency, state and federal regulationsParticipate in local, regional, and state meetings as requiredEnsure care management activities are focused towards special health care populations.Promote efficient person-centered and whole person care management in consideration and compliance with all waiver requirements as needMonitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment areaProvide oversight of case record reviews required by the Quality Management departmentParticipate in all related management and clinical team meetings as requiredDevelop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Tailored Plan system of services including the Department of Justice settlementAnalyze and monitor community capacity for service needs, service gaps, and the implementation of evidence based/best practices.Ensure appropriate distribution of member assignment to PODs based on program population and risk stratification.Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high risk citizens throughout the catchment area.Partner with community stakeholders to assess opportunities and barriers and achieve a seamless and coordinated service delivery systemOffer feedback as initiatives are developedProvide Customer ServiceMaintain working relationships with providers, community agencies, professionals and other stakeholdersCollaborate with other Alliance Departments to meet consumer and agencies goalsAssure compliance with Alliance Policies and ProceduresAdhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures.Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures.Support continuous quality improvementMake recommendations to improve department procedures and increase operational efficiency.Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance.Minimum Education & ExperienceMaster's degree in Human Services from an accredited college or university and three (3) years post graduate degree experience with at least two years of applicable experience with the population served, including experience with case management;OrGraduation from an accredited nursing school with Registered Nurse license and three (3) years of experience with at least two years of applicable experience with the population served, including experience with case management.Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.Special RequirementsValid NC Driver LicenseRN, LCSW, LCMHC, LMFT, LPAKnowledge, Skills, & AbilitiesPerson Centered Thinking/planningKnowledge of Department of Social Services and/or Department of Juvenile Justice SystemsKnowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plansKnowledge of the NC Division of Mental Health, Developmental Disabilities andSubstance Abuse IPRS Target Populations and Service ArrayKnowledge of 1915(b) and NC Innovations WaiverKnowledge of Medicaid and Innovations Service ArrayKnowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.Knowledge of National Accreditation standards and regulationsKnowledge of and skilled in the use of Motivational InterviewingKnowledge of LOC process, SIS for IDD and FASN assessment for TBIKnowledge of Tailored Plan standards and proceduresKnowledge of using assessments to develop plans of careDemonstrated knowledge of the assessment and treatment of developmental disabilities, with or without co-occurring mental illnessProficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is requiredStrong interpersonal skillsConflict management and resolution skillsStrong written and verbal communication skillsISP development trainingSalary Range$65,073.41to$112,022.19/Annually

Keywords: Alliance, Cary , Supervisor II-DSS/DJJ Care Management (Primarily Remote, North Carolina Based), Executive , Morrisville, North Carolina

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