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Human Resources Manager, Customer Operations

Company: Spectrum
Location: Morrisville
Posted on: September 23, 2022

Job Description:

This position is located on site in Morrisville, NC. The Human Resources Manager is responsible for implementing and managing human resources policies and programs in a fast paced call center environment, in the areas of recruitment, employment and employee relations in compliance with government regulations and company goals. Partner with Leadership to support and implement effective short and long term strategies to attain organizational objectives. Combines HR mastery and Industry knowledge to appropriately evaluate and resolve complex HR issues within a fast paced and changing business environment.


  • Focus on service delivery in support of business organizations, providing advice and recommendations
  • Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently
  • Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies
  • Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company
  • Provide guidance to ensure the integrity of the performance management program and the development of employees
  • Provide consultative support to managers and supervisors
  • Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support
  • Manage organizational change
  • Conduct employee investigations and oversee all escalated employee issues
  • Establish local procedures to ensure compliance with Company and regulatory agency requirements
  • Hire, train and manage performance and development of direct reports
  • Perform other duties as required
    Skills/Abilities and Knowledge
    • Ability to communicate orally and in writing in a clear and straightforward manner
    • Ability to communicate with all levels of management and company personnel
    • Ability to speak in a public forum
    • Ability to effectively manage/lead projects
    • Ability to supervise the work of others
    • Ability to deal with the public in a professional manner
    • Ability to maintain confidentiality of information
    • Ability to make decisions and solve problems while working under pressure
    • Strong PC skills and MS Office skills
    • Ability to prioritize and organize effectively
    • Ability to show judgment and initiative and to accomplish job duties
    • Ability to work independently
    • Knowledge of local state and federal employment laws and procedures
    • Knowledge of high volume recruitment trends and technologies
    • Knowledge of wage and hour laws
    • Knowledge of staffing and employment practices
    • Knowledge of employee relation's procedures and applicable law
      Bachelor's degree in human resources, business, or organizational behavior or related field or equivalent experience
      Master's Degree preferred

      Related Work Experience
      5+ years: Human Resource Generalist experience in a multi-location environment
      2+ years: Supervisory experience preferred

      Certifications and/or Licenses
      Certifications for Human Resource Professionals (CP/SCP or PHR/SPHR) preferred
      Valid driver's license with satisfactory driving record within company required standards preferred

      Office environment
      Minimal travel may be required HGN505 316688 316688BR

Keywords: Spectrum, Cary , Human Resources Manager, Customer Operations, Executive , Morrisville, North Carolina

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