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Retail Store Manager

Company: Tailored Brands
Location: Cary
Posted on: November 24, 2022

Job Description:

Position Title: Store Manager Job OverviewThe Store Manager (SM) is responsible for the overallperformance of the store location and multiple-businesses (retail, rental,custom and tailoring). To be successful in this role the SM needs to think innovatively,act strategically and create a culture of customer-obsessed team members whodeliver a world-class experience each and every day. He/she will establish aclear and compelling direction and coach store team members to run the storeefficiently, be customer-ready, setup per visual merchandising direction and upto brand standards. The SM is expected to build a high-performing team throughtrust, commitment, and a focus on results. The SM's role is to lead the storeteam through change in order to implement and adapt to new programs in a timelymanner and to make the most of the investment to achieve the expected outcome. They will establish a clear and compelling directionand coach the store management support and sales force teams to developsound operational plans and execute seamlessly. In addition, the SM will createa healthy culture through coaching, positive recognition and creating anenvironment where opinions matter. He/she must work well with and demonstraterespect for colleagues at all levels and consistently contribute to a positivework environment. The SM must keep asteady pipeline of internal and external candidates, through recruitment andsuccession planning, to sustain appropriate staffing levels to achieve store goals.Essential FunctionsLeadership:

  • Set clear expectations for leadership behaviors andaccountability for results; empower others to make decisions within companyguidelines.
  • Providedirect transparent and consistent communications with the store team to ensurealignment between the store and region.
  • Build strong partnership with the multi-unitmanagement support team (FOMs, ZVMM, Recruiters, HRBP), to utilize the supportprovided to lead your store in various areas.
  • Support store team to give back to the communitywith outreach efforts.
  • Responsible for achieving storebusiness plans, including sales, profitability and other financialmeasurements.
  • Ensure store consistently demonstrates benchmarkselling techniques and encourages participation in team-selling.
  • Manage local marketing events such as BridalShows, Trunk Shows and other opportunities to drive traffic.
  • Develop plan and implement a strategyto maximize sales and achieve goals.
  • Assist consultants in setting, meeting and maintaining personal salesvolume and statistical goals.
  • Fulfill Store Commerce Orders (Ship-from-Store, Pre-Sale, ROPIS andBOPIS) within the committed timeline while maintaining acceptable cancellationrates.
  • Managestore shrink by creating awareness, proper sales floor coverage and complianceof policies and procedures.
  • Demonstrateproficiency in performing basic alterations (plain bottoms and cuffs) andpressing customer garments.
  • Partner with your Regional Manager to recruit andinterview employee candidates, and execute new hire on-boarding to companystandards.
  • Other duties as assigned.Qualifications
    • Minimum 3 years of successfulexperience in retail store management and retail sales with proven track recordor equivalent experience.
    • Must have strong decision-making and problem-solvingskills.
    • Quantitative and analytical skills withan understanding of sales and financial data.
    • Creative, and business savvy individualwho demonstrates good judgement and is tuned in to the pulse of theorganization.
    • Self-motivated, results oriented,inovative thinker.
    • Strong organizational and leadershipskills and the ability to multi-task in a fast-paced and dynamic environment.
    • Excellent communication skills, bothwritten and verbal. Comfortable communicating with partners at all levels, bothinternal and external.
    • Demonstrate activelistening and problem solving skills
    • Strong interpersonalskills, including the ability to easily engage others in positive dialogueone-on-one or in a group setting, and at different levels.
    • Skilled at prioritizingduties, working under time constraints, handling multiple tasks, and workingindependently while remaining flexible to changing priorities and assignments
    • Proven ability to developteams into high performing individuals and by providing training anddevelopment
    • Experience building storewith strong and committed team - evidenced by employee retention andengagement.Physical and MentalRequirements
      • Interpret,follow and execute detailed instructions. Learn, apply and retain Companypolicies and procedures; merchandise and selling information.
      • Benddown and squat to locate and pick up merchandise located at ground level and toassist customers put on shoes; bend down and crouch to mark pants foralterations.
      • Liftarms and reach over the head to hang or take merchandise off racks or place oncustomer.
      • Operatea computer and cash register, including manual tasks such as reaching acrossthe counter to exchange monies with customer, grasping, pulling, pushing, andfolding merchandise to wrap customer purchases.
      • Thrivein a fast-paced and competitive sales environment.
      • Standand walk for the majority of work shift, sometimes as long as twelve hours perday, five or sometimes six days per week.
      • Frequent(at least 2/3 of the work day) bending and twisting at neck and waist,crouching and squatting, reaching above and below shoulder height, grasping,pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
      • Mustbe able to climb ladders.
      • Travelas required.
      • Workat least 40 hours per week, which may include working any of the hours the storeis in operation, at least two closing shifts per week, Saturdays, and six daysper week during peak periods.Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.Our companycelebrates diversity and provides equal employment opportunity to allapplicants and employees without regard to race, color, sex, sexualorientation, gender identity or expression, national origin, religion, veteranor military status, age, physical or mental disability, marital status, or anyother protected status under the law.

Keywords: Tailored Brands, Cary , Retail Store Manager, Executive , Cary, North Carolina

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