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Training Manager

Company: Petland Raleigh
Location: Morrisville
Posted on: November 25, 2022

Job Description:

*Petland Training Manager*

The Trainer Manager is responsible for the performance of the entire store. The Trainer Manager MUST follow
Petland operating systems to ensure high standards of customer service, animal husbandry, sales performance.

Kennel Operating Procedures & Opening/Closing Kennel Procedures must be followed by the protocols in place. By doing so, we will follow the highest standards set in the industry.

*Job Requirements: *

--- Strong Communication skills, both oral & written.

--- Ability to follow operating systems and directions from supervisors.

--- Flexibility & stamina to work retail hours.

--- Ability to understand financial statements.

--- Ability to lead and develop a team of managers.

--- Ability to understand Spreadsheets and lead the management based upon the results.

--- Must be able to repetitively lift 40 lbs comfortably.

*Responsibilities: *

*Maintain a high level of customer service and sales through lead management and Pet Counselors.*

--- Must have the ability to Teach, Educate,Influence, Persuade, Motivate and Develop staff.

--- Must use the Petland Mission, 5-Step Sale, 7-Steps to finding a puppy a home and 4-Basic Needs sheets to provide great customer service.

--- Must set the standard of appearance and professionalism with one's self and staff by maintaining good hygiene and the Petland uniform.

--- Ensure that all employees maintain a high level of accountability by daily reviews of average Tickets, dollars per hour; monitoring, use and review of employee scorecard.

--- Monitor and affect sales by department and sub-departments, as well as ratios between pets and supplies, while maintaining an acceptable payroll percentage.

*Maintain high level of Animal Husbandry and cleanliness through staff, particularly the kennel and *
*Supply/Pet side*

--- Ensure the Completion of all procedural checklists resulting in cleanliness that are flawless.

--- Ensure the Completion of Kennel-1 Opening/Closing procedures.

--- Ensure the Completion of Kennel-2 Opening/Closing procedures.

--- Ensure the Completion of Puppy Side Opening/Closing procedures.

--- Ensure the Completion of Supply/Pet Side Opening/Closing procedures.

--- Ensure that all pet health is monitored daily and proper records are kept.

---

---

---

--- Maintain a strong relationship with the store's consulting Veterinarian to ensure excellent care of the pets prior and post sale.

--- Clean and maintain any/all equipment provided via Petland Summerville - _Report issues/malfunctions-_
_(Including but not limited to air filters, disinfecting tub, sprayers, etc..)_

--- Maintain a clutter and debris free workplace.

--- Maintain a well kept floor, and debris free windows.

--- Communicate all important information to one's supervisor

*Maintain a well-merchandised store through staff*

--- Use the Point of Sale system for accurate inventories and for proper and effective ordering.

--- Process the orders quickly and accurately.

--- Keep all merchandise priced, neat, clean and fronted.

--- Effectively sign and display end caps, kits, stack outs and specials.

--- Timely follow up on all vendor credits, coupons and rebates.

--- Maintain proper level of pets in all departments

--- Maintain proper inventory levels for all dry goods.

*Maintain Business Monitors, paperwork and record keeping*

--- Ensure the Completion of keys to better business google docs.

--- Handle all banking procedures accurately and timely.

--- Provide sales, payables, receivables, inventories and other data accurately and timely to accountant to produce financial statements.

--- Analyze a variety of inventory and sales reports from POS to improve business performance.

--- Analyze and take action for improvement from the results of the Financial Statements.

--- Ensure that all pet health is monitored daily and proper records are kept.

*Complete Business Monitors and paperwork in order to properly analyze daily operations.*

--- Ensure the Petland Triangle is being executed on a daily basis.

--- Ensure the Completion of keys to better business google docs, Scorecards and Monthly spreadsheets.

--- Ensure the Completion of the Daily Phone Checklist.

--- Ensure Phones are being answered in a timely fashion.

--- Analyze keys to better business google docs, Scorecards and Monthly spreadsheets and regularly take action to enhance daily operations.

--- Ensure that all pet health is monitored, properly note all instances, and handle all instances with uniformity.

--- Strong Communication skills, both oral & written.

--- Ability to follow operating systems and directions from the leadership team.

--- Flexibility & stamina to work retail hours.

--- Must be able to wear and maintain the Petland uniform.

--- Must have the ability to interact with employees and customers.

--- Ability to understand Spreadsheets and Google Docs.

--- Ability to perform basic math skills.

--- Ability to work with a team of other employee as well as other members of the leadership team to ensure the business goals are met.

--- Ensure The Completion of keys to better business google docs, Scorecards and Monthly spreadsheets.

--- Analyze keys to better business google docs, Scorecards and Monthly spreadsheets and regularly take action to enhance daily operations.

--- Ensure that all pet health is monitored, properly note all instances, and handle all instances with uniformity.

*Training: *

--- Daily Training

--- Based on the 5 different Categories we Track through the Scorecard.
--- For every Red you must watch the Training Video that goes with that Subject.

(Until White or Green)
--- Role Play of those videos will Also be done daily.

(Until White or Green)

*Trainer Signature : \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_/\_\_\_\_/\_\_\_\_\_*

*GM Signature : \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_/\_\_\_\_/\_\_\_\_\_*

Job Type: Full-time

Pay: From $56,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* No weekends
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Morrisville, NC 27560: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Petland Raleigh, Cary , Training Manager, Executive , Morrisville, North Carolina

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