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Manager, Business Planning (Customer Operations)

Location: Morrisville
Posted on: March 15, 2023

Job Description:

This position is responsible for supporting the operational, financial planning & analysis needs of the organization, and provides integrated analysis of financial and operational metrics. Responsible for managing the successful development and execution of data-driven financial reporting and data analysis. MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Manage a team of Business Planning Analysts by coaching, counseling, and disciplining employees.
  • Foster an environment which encourages the development of each employee.
  • Manage budget/forecast functions, development of models, reporting and analysis.
  • Act as a liaison to the Business Planning team in support of monthly financial reporting summaries and forecast trends related to department budget process.
  • Provide oversight of complex data management including; reviewing, analyzing, and providing solutions and visibility of this data to department leadership.
  • Manage a team who gathers, analyzes, refines, validates, documents and maintains complex user stories and business requirements for all opportunity to cash order flow activities for all lines of business.
  • Assign projects and provide support to direct report Business Planning Analysts, up to and including reviewing performance and monitoring continuous improvement plans.
  • Accountable for the execution of departmental processes and methodologies.
  • Ensure complete analysis and understanding of interdependencies, business risks, risk mitigates that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies. Ensure all defined business rules/policies are documented, implemented as designed.
  • Responsible for directing analysis to include analyzing costs and metrics.
  • Perform other duties as requested.
    Required Skills/Abilities and Knowledge

    Ability to read, write, speak and understand English
    Ability to work and model a high sense of ownership, collaboration, and execution excellence.
    Ability to prioritize and organize effectively
    Ability to work independently, as well as in a collaborative and dynamic team environment
    Ability to handle multiple projects and priorities
    Ability to analyze and interpret data
    Ability to quickly identify business problems/opportunities
    Ability to communicate orally and in writing in a clear and straightforward manner
    Ability to communicate with all levels of management and company personnel
    Ability to manage multiple projects at one time
    Ability to effectively present information to management
    Ability to make decisions and solve problems while working under pressure
    Ability to show judgment and initiative and to accomplish job duties
    Ability to make decisions and work collaboratively with others to solve problems
    Ability to supervise and motivate others
    Superior knowledge of software applications such as Word, Excel, etc.
    Knowledge of telecommunications industry preferred
    Required Education
    Bachelor's degree in Business Administration or related field or equivalent experience
    Required Related Work Experience and Number of Years
    Accounting/Business Planning/Finance experience - 5+ PREFERRED QUALIFICATIONS
    Preferred Related Work Experience and Number of Years
    Management or leadership experience - 2+ WORKING CONDITIONS
    Office environment FAN560 333490 333490BR

Keywords: SPECTRUM, Cary , Manager, Business Planning (Customer Operations), Executive , Morrisville, North Carolina

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