Hospital Office Manager
Company: Petco Animal Supplies Stores, Inc.
Location: Holly Springs
Posted on: March 17, 2023
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
Position Purpose:
The purpose of the Hospital Office Manager is to provide daily
leadership to our hospital and partner with Hospital
Veterinarian(s). The Hospital Office Manager partners with our
retail store partners to provide a smooth and profitable operation
by creating a culture of high-quality patient care and exceptional
customer service, as well as driving revenue and managing costs.
The Hospital Office Manager represents the mission and values of
the hospital and Petco to all clients. Our partners are empowered
to do what it takes to create an exceptional client and patient
experience. The Hospital Office Manager coordinates the overall
operations of the hospital and cultivates a supportive and
collaborative team environment by fostering cohesion and motivation
within the team. If you have a passion for pet health and
wellbeing, we'd love to have you on our team!
Essential Job Functions
The essential duties and responsibilities that are required of this
position. This section includes the primary accountabilities or
duties of the role. The Hospital Office Manager must be able to
perform all the following duties and responsibilities with or
without reasonable accommodation:
Other Duties and Responsibilities:
Nature of Supervision:
The incumbent reports to the Area Operations Manager.
Planning and Problem Solving:
The Hospital Office Manager must possess excellent planning skills
while scheduling the hospital paraprofessional partners in order to
ensure adequate coverage while making sure the hospital does not
exceed forecasted payroll costs. The Hospital Office Manager will
also play a crucial role in ensuring that day-to-day operation of
the hospital is efficient and provides an optimal experience for
our patients and guests.
Impact:
This position will impact the organization by contributing to the
growth of productive practice while focusing on a high-quality
standard of care. From an overall hospital organizational
standpoint, this position in critical to ensuring that we have a
cohesive, well-trained, and motivated medical support team. The
desired result is the creation of an optimal environment that
ensures partner retention, patient well-being, and customer
satisfaction.
Supervisory Responsibility:
This position includes 1 or more direct reports (Veterinary
Technicians, Vet Assistants, and Concierge partners) with daily
responsibilities that include recruiting, interviewing, hiring,
training, mentoring/coaching, assignment delegation and partnering
with Human Resources on discipline up to and including
termination.
Minimum Requirements:
Desired Requirements
Work Environment:
The majority of job duties are conducted in the Veterinary
Hospital. Position requires bending, kneeling, lifting (up to 30
pounds, as necessary) and standing for long periods of time. A
large amount of this partner's time will be spent in direct contact
with clients and their pets.
Contacts:
This position will regularly communicate with clients, veterinary
specialists, store partners, and companies that provide products
and/or services that the practice utilizes. The right candidate
will be able to positively represent the hospital and Petco within
the professional community and to our guests.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: Petco Animal Supplies Stores, Inc., Cary , Hospital Office Manager, Executive , Holly Springs, North Carolina
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