Senior IT Manager - Device Engineering
Company: First Citizens Bank
Location: Raleigh
Posted on: May 4, 2024
Job Description:
OverviewThis Sr. Manager, IT role leads the device engineering
team within the Digital Workplace Technology organization. This
dynamic leader will be accountable for designing and delivering
modern and secure endpoint solutions for the bank's 20,000
technology end users. Portfolio of services include Windows
computers, macOS computers, cloud-based and on-premise virtualized
desktops, mobile devices and IoT devices. This leader will
effectively collaborate with peers and leadership to continually
advance capabilities that enable maximum availability, accomplish
strategic goals and meet regulatory compliance. Proximity to an FCB
hub location is preferred for this role. If the ideal candidate is
remote, regular travel may be required.
- Windows 10, Windows 11, MacOS Sonoma
- iOS and Android OS's (modern and LTSC versions)
- Microsoft Endpoint Manager Configuration Manager (MECM) with
MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG
- Microsoft Intune MDM & MAM
- JAMF cloud
- vSphere and Horizon
- Citrix running on ESX, Nutanix and Azure Virtual Desktop
(future)
- Bitlocker/MBAM, Enterprise Vault
- Zoom desktop conferencing, conference room scheduling and
digital signage running on Poly xStudio, Neat Pad, DTEN and Azulle
solutions
- Microsoft Teams Rooms running on Cisco Room Kit and Board Pro
solutions
- Lenovo and Dell desktops, laptops, 2-in-1's, 2-in-1
detachables
- CyberArk EPM
- Absolute Control
- PowerShell /Bourne shell scripting Responsibilities
- DESKTOP COMPUTER OPERATING SYSTEMS - Manage the design, build,
test and deployment of desktop operating system standards utilizing
desktop management tools, scripting tools and centralized directory
policies to expand, reduce and control access. Maintains knowledge
on new releases and continuously plans for onboarding them in the
enterprise.
- MULTI-TIER AND CLOUD INFRASTRUCTURE - Manages the design,
build, test and deployment multi-tier on-premise and cloud-based
solutions that deliver end user services. Configure and optimize
server operating systems and databases for maximum availability and
resiliency. Build dependable disaster recovery strategies pairing
high availability technology with business continuity
processes.
- CONFIGURATION MANAGEMENT - Manage the design, build, test and
deployment of configurations as part of a configuration management
system to efficiently distribute operating system upgrades,
patches, drivers and software in a global network.
- LEADERSHIP - Builds and leads a team of geographically
dispersed infrastructure engineers and system administrators.
Monitors employee performance; mentors with a growth mindset and
coaches for high performance. Holds individuals accountable for low
performance and tackles tough conversations with empathy. Ensures
FCB's Behavioral True North is sustained and utilized across the
team.
- STRATEGIC PLANNING - Creates and maintains strategic plans that
successfully align with Digital Workplace Technology,
Infrastructure and End User Services, Information Technology, and
FCB business strategies. Regularly cascades and communicates DWT
strategic plans to stakeholders to gain support and alignment.
Operates with a Product Manager mindset with planning and
communication.
- TECH VENDOR PARTNERSHIP - Holds contracted third-parties
accountable for their commitments through a partnership-based
relationship and establishing win-win situations. Can positively
leverage partner relationships to achieve stretch engineering
objectives.
- TEAM PLAYER - Acts as a team player supporting peers,
department management and business unit leadership to fulfill
operational service levels, department initiatives and project
deliverables. Believe in and adopt a "70% agreement, 100%
commitment" attitude.
- DOCUMENTATION - Build high quality roadmaps, strategies,
architectural designs and project plans to publicize the work of
the department and develop the knowledge of others.
- AGILE WORK METHODS - Organizes work and continuous improvement
ideas through effective Agile iterative work planning and
execution. Establishes and refines a healthy backlog organized
through well-documented epics and stories. Able to adjust to
changing priorities on the fly. Maintains a keen eye on
opportunities to improve user experience, efficiency, regulatory
compliance, or cost savings. Drives resolutions to production.
- CHANGE MANAGEMENT - Learns and follows the banks change and
release management processes.
- RISK MANAGEMENT - Understands and applies a risk-based approach
to work prioritization and delivery. Can assess technology
solutions for risk through multiple lenses and articulate
effectively with risk partners and leadership.
- SUBJECT MATTER EXPERT - Act as an expert resource for multiple
DWT technology stack components. Stays abreast of industry trends
and technology advancements and assesses their value to the bank.
Qualifications
Bachelor's Degree and 8 years of
experience in Applications development, analysis or engineering OR
High School Diploma or GED and 12 years of experience in
Applications development, analysis or engineering Preferred
Skills/Experience:
- 8-10 years working with desktop operating systems management
and infrastructure
- 3-5 years leading desktop engineering in the financial
industry
- 1-3 years in an Agile delivery environment
- 1-3 years using Jira, Confluence or Azure DevOps
- Familiarity with the FFIEC Architecture, Infrastructure, and
Operations Book and applying regulatory requirements to technology
operations
Keywords: First Citizens Bank, Cary , Senior IT Manager - Device Engineering, Executive , Raleigh, North Carolina
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