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Vice President, Client Services

Company: Medfusion
Location: Cary
Posted on: December 3, 2018

Job Description:

In this position you would be responsible for high-touch client service operations, including Customer Support, Implementation, Training, Technical Operations and Operational Readiness. You will be asked to establish and maintain strong client relationships, ensure successful implementation of products and services to our customers as well as provide proactive communication and conflict resolution. Responsibilities Lead and manage client services team, creating an environment that nurtures and supports excellence Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment. Manage all aspects of team leadership including hiring, mentoring and growing employees, assigning and evaluating work, and daily management Partner with director, operations and project management to build operational readiness team that serves as the "hub" of training and preparedness for sales, implementation, and support Manage implementation team to achieve successful client implementations Manage client care organization, including setting and measuring performance metrics, creating policies, and determining optimal workflows Capture and report on all Customer Service measurements, production, and turnaround time metrics Maintain advanced knowledge of all products Assure that staff is provided with proper training, mentoring, instruction, and tools to perform their jobs Requirements: Minimum Education: Bachelor's Degree; related work experience can be substituted for educational requirement. 5 years of experience overseeing both managers and individual contributors 5 years of experience leading customer-facing organizations Willingness to "roll up your sleeves" and work Experience working with a software company is a must Experience working within the Healthcare industry is preferred but not required High degree of professionalism with clientele and third party vendors Ability to organize and handle multiple projects in a fast-paced environment Ability to manage extremely technical teams Excellent problem solving skills and attention to detail Strong team mentorship and coaching abilities The ability to work independently with little or no oversight, as well as in a team environment Good at follow through/follow-up; the ability and eagerness to take the initiative Trustworthy and dependable; able to maintain a high degree of confidentiality Proactive, energetic and positive mentality

Keywords: Medfusion, Cary , Vice President, Client Services, Executive , Cary, North Carolina

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