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Production Management Relationship Manager

Company: MetLife
Location: Cary
Posted on: May 17, 2019

Job Description:

Job Location: --Cary, NC --Role Value Proposition:Application Maintenance and Support (AMS) has an opportunity specifically supporting several business areas, Human Resources, Employee Experience, IT Tools and Security and the Legal/Audit/Compliance business.-- This position is focused on building and maintaining relationships with business and technology teams to understand business priorities and ensure delivery of solutions to meet expectations, while intercepting interference from other teams and addressing valid concerns.Key Responsibilities:Understand stakeholders' needs and set expectations for deliverablesAdvocate on behalf of the business to set priorities from the backlog with technology teamsLeverage metrics to track progress against deliverables and influence prioritizationRepresent the AMS organization to business and IT leadership as a clear, consistent source of trustworthy information, exhibiting transparency and good decision-making skillsPartner broadly internally and externally to ensure issue resolutionCollaborate with cross-functional teams on new initiativesConsult on operational support models for new features and business solutionsPlay an active role in mitigating impediments and conflict resolutionEssential Business Experience and Technology Skills:Required:Excellent verbal & written communication skills including excellent presentation skillsAbility to build and maintain strong relationship with stakeholders with strong influencing and negotiation skillsSelf-motivated and takes initiative - must be Comfortable working in a fast-paced, multi-tasking, dynamic environmentStrong analytical thinking and end-to-end problem-solving skillsBachelor's Degree required, major in Business Administration, Computer Science, Information Systems or related field preferredFinance/Insurance industry experienceExperience working in Agile frameworks like Scrum and Kanban8+ years of related working experience - production support, application development, infrastructure or technology operationsPreferred:PO/PM Certification (CSM, CSPO, PMP, Prince 2, etc.)Understanding and experience in ITIL frameworkUnderstanding of DevOps principlesExperience working with offshore teams and vendorsIncident management tools or task management tools, like ServiceNow or JIRABilingual (Spanish/English/Japanese), is a plusBusiness CategoryGlobal Technology - Application Maintenance & SupportNumber of Openings1At Employer, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.Employer is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Employer's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.Employer maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #:--108581

Keywords: MetLife, Cary , Production Management Relationship Manager, Executive , Cary, North Carolina

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