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Business Procedures Consultant, Platform Management

Company: Met Life
Location: Cary
Posted on: May 19, 2019

Job Description:

Job Location: United States : North Carolina : Cary
Role Value Proposition: The Business Procedure Consultant role will play a key function in driving delivery definitions and developing plans to structurally transform while supporting the end customer experience. Working with internal and external stakeholders, this role is also responsible for achieving productivity and performance objectives. Finally, the role will ensure that requirements set forth by the lines of business are achieved and new platform or web applications are installed on-time and meet expectations.
Key Responsibilities:

  • Support Retail and Group online servicing systems utilized by CSRs, Advisors, Customers, and Consumers. Identifies key online systems and process opportunities.
  • Performs business analysis functions and serves in liaison roles between product areas and IT application development resources, fostering and maintaining relationships with partners across the organization.
  • Manages initiatives focused on customer adoption, utilization, cost reduction, and revenue generation. Coordinates the definition of business, user and operational requirements for one or more platform products or features. Assesses operational impacts of partial enhancements and works with product/service partners to develop operational processes.
  • Works with multiple Platform Management teams to prioritize business requirements to develop the project scope. Analyzes technical, research, budget, and operational constraints and communicates to teammates. Documents and communicates all relevant information in a timely fashion for assigned projects. Ensures compliance with product development process guidelines by contributing to and overseeing the successful implementation of all non-IT phases of the process (business objectives definition, business requirements, user acceptance testing, etc.).
  • Acts as subject matter expert for assigned product or feature. Escalates issues and proposes solutions in a timely fashion. Contributes to the yearly product development planning process; contributes to the ongoing improvement of the product development process. Performs other related duties as assigned or required. Travel Requirements: 10% or less expected
    Essential Business Experience and Technical Skills:

    Required:
    • 3+ years experience with either Call Center or web/e-commerce technologies. Bachelors degree or equivalent experience.
    • 3+ years Project Management experience. Demonstrated proficiency with MS Office software products.
    • Minimum of 3+ years demonstrated experience producing accurate and detailed work on multiple projects under time pressure.
    • Demonstrated attention to detail, time management, written and oral communication, multi-tasking, and working within a team atmosphere experience. Demonstrated ability to manage multiple projects simultaneously with ability to prioritize varying deadlines.
    • Demonstrated ability to make quick decisions in a professional and confident manner, based on research, knowledge, and strategy. Demonstrated comfort dealing with ambiguity Preferred:
      • Bachelor's degree in business, marketing, computer science, or related field.
      • Must be proficient in Microsoft Office Suite w/experience in SharePoint, Project and Visio a plus.
      • Needs to have the ability to multi-task in a fast paced environment.
      • Must have the ability to develop and maintain relationships.
      • Excellent written and oral communication skills. Key Relationships:
        Reports to: Manager, Project Delivery
        Direct Reports/team: None
        At MetLife, we re leading the global transformation of an industry we ve long defined. United in purpose, diverse in perspective, we re dedicated to making a difference in the lives of our customers.
        MetLife:
        MetLife, through its subsidiaries and affiliates, is one of the world s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
        We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.

        While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life s twists and turns.

        At the center of our business strategy is a commitment to One MetLife collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.
        MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
        MetLife maintains a drug-free workplace.
        MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
        MetLife maintains a drug-free workplace.
        For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Keywords: Met Life, Cary , Business Procedures Consultant, Platform Management, Executive , Cary, North Carolina

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