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Director - Innovation and Transformation - Cary

Company: MetLife
Location: Cary
Posted on: June 13, 2019

Job Description:

Job Location: United States--:--North Carolina : Cary Role Value Proposition:The Director, Innovation & Transformation role is part of Global Customer Solutions (GCS) within MetLife's Global Technology and Operations (GTO) organization. GCS is the principal contact center and digital servicing channel for MetLife. The successful candidate will be responsible for supporting the Innovation & Transformation strategic initiatives by using customer-driven insights and SAFe agile methodologies to deliver elegant and delightful customer experiences.The Director, Innovation & Transformation will partner with business and IT teams to execute scalable solutions that align business and customer needs. This associate will support the VP, Innovation & Transformation to execute on the GCS vision in a SAFe agile environment and serve as the strategic and operational lead for the Strategy & Transformation's Innovation Lab.Key Responsibilities:Lead a team of business analysts and CX designers to build out the user story backlog through user interface design, wire framing, story boarding, rough layouts, mock-ups, interface elements, functional specifications (technical writing and annotations), user needs (flow charts, scenarios and prototype testing) and information architecture (site maps and navigation)Collaborate with staff, technical resources and business owners on workflow, CX/UX requirements, prototypes, task analysis and customer profilesGather and translate business requirements and user needs, tasks and goals into meaningful interactive experiences that improve the customer journeyOversee the creation of prototypes and supply input into user testingUse analytics data to inform design decisionsConduct user research and translate user research into design decisionsCoordinate complex, highly visible events to drive innovative thinkingRun day-to-day operation of the lab, serve as the logistical point for any events Build strong working relationships, stakeholder support, and credibility at all levels of the organizationAbility to travel 10%Essential Business Experience and Technical Skills:Required: Minimum 10 years of program management experience in a complex, multi-system environment with a focus on large, enterprise wide initiatives focused on technology and transformationBachelor's Degree in a related field, MBA or other advanced degree preferredDemonstrated success in executing and leading strategic engagementsAbility to understand MetLife's competitive landscape and constantly keep abreast of industry trendsExperience building effective partnership with stakeholders and team membersExperience managing multiple high-performing individuals and teamsExcellent verbal and written communication skills requiredSkilled in using Microsoft OfficeProficiency with Agile methodologies or willingness to learnHigh learning agility and intellectual curiosity; ability and desire to quickly develop a keen understanding of MetLife's business strategies, models, products, and key offeringsExperience with multi-platform projects for large audiences (mobile, tablet, desktop and connected devices)Strong digital product sensibilitiesExperience working within dynamic teams in a diverse organization and across multiple business channelsStrategic thinker who can collect and analyze data to make appropriate decisions/recommendationsStrong interpersonal skills with ability to engage and achieve results working with seasoned multifunctional teamsMust be a self-starter who will bring original ideas and fresh approaches to each project they work onPreferred:Ability to work under pressure on multiple projectes simultaneously while meeting deadlines with frequent intteruptions and redefined prioritiesResourceful and able to independently utilize necessary resources to complete projects with minimal required supervisionExcellent organization and time management skillsResults oriented, strong sense of urgency, collaborative, proactive and flexibleExperience with Blueprint and JIRA a plusAt MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition: 109702

Keywords: MetLife, Cary , Director - Innovation and Transformation - Cary, Executive , Cary, North Carolina

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