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Network Engineer - Incident Management

Company: Verizon
Location: Cary
Posted on: July 11, 2019

Job Description:

What you'll be doing...

When our customers have a major technology incident that impacts their critical applications and services, you'll be there to take charge and manage the situation. You will be responsible for driving multiple activities to restore services in a way that meets or exceeds customer expectations. Your role will be pivotal to make sure that the incident management process work as planned and that we learn from these situations to continually improve.


  • Designing, implementing and managing the Incident Management process including creating and updating all supporting documentation.
  • Directing activities and establishing command and control during technology incidents.
  • Coordinating and driving all activities during the incident on the incident bridge to quickly restore services.
  • Ensuring status updates are provided to company leadership and customers during recovery activities.
  • Overseeing post incident debrief meetings to identify root causes and engage vendors.
  • Ensuring that event details are gathered to provide necessary communications to customer and internal teams.
  • Ensuring that scenario based escalation lists are established, maintained and implemented as appropriate.

    What we're looking for...

    You have a strong knowledge of incident problem and resolution processes. Executing against strategies for technology resolution, you perform well under pressure and can manage multiple operational activities. You work well independently as well as collaboratively with diverse business teams and vendors.

    You'll need to have:

    • Associate's degree or two or more years of work experience.
    • Three or more years of relevant work experience.
    • Willingness to be on call for some weekends and perform shift work in a 24/7 operation center.

      Even better if you have:

      • A degree.
      • Knowledge in one or more of the following areas: Network, WAN, LAN, Voice, Data Center, and Security or Applications support.
      • Experienced in managing large scale technology incidents.
      • ITIL v3 Foundations Certification.

        #CustomerOperations

        When you join Verizon...

        You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

        Equal Employment Opportunity

        We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Cary , Network Engineer - Incident Management, Executive , Cary, North Carolina

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