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Production Management Senior Analyst

Company: Met Life
Location: Cary
Posted on: August 16, 2019

Job Description:

Job Location: United States : North Carolina : Cary Role Value Proposition:The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, we re excited to find highly skilled talent to join the MetLife GTO family.The Application Maintenance and Support Application Root Cause and Remediation team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Senior Analyst is a hands-on software development role responsible for day-to-day activities including the investigation and resolution of problems, analyzing team performance metrics, building relationships and collaborating in teams using agile practices, such as Scrum and Kanban.Key Responsibilities:

Work with product owners and technology teams to assist with prioritization and collaborate on a daily basisManage transparent and trusted communication of problems tickets with stakeholders, monitor work queues for appropriate actionPerform/approve/validate Root Cause Analysis (RCA), date data updates, break-fix coding and/or scriptingPerform code reviews, maintain coding and security standardsProactively learn products and code base, facilitate daily standups and promote continuous improvement to maximize productivityProvide business and technical understanding through team brainstorming to address challenges and develop solutionsEssential Business Experience and Technical Skills:Required experience:
Bachelor s degree in Computer Science, Information Systems, or related field3+ years of related IT experience3+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, XML, SQL on relational DB s such as Oracle and IBM UDBStrong verbal and communication skills, self-motivated and takes initiative and comfortable working in a fast-paced, multi-tasking, dynamic environment with strong analytical thinking and end-to-end problem-solving skillsKnowledge of agile frameworks like Scrum and Kanban and experience working with offshore team and vendorPreferred:
ASE, CSM or SSM certifiedExperience in production support, application development, infrastructure or technology operationsUnderstanding and experience in ITIL frameworkUnderstanding of DevOps principlesPrevious use of monitoring tools, such as AppDynamicsFinance/Insurance industry experienceService Now and Jira ExperienceAbility to lead othersAt MetLife, we re leading the global transformation of an industry we ve long defined. United in purpose, diverse in perspective, we re dedicated to making a difference in the lives of our customers. #LI-WRAPJOBMetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #: 110312 Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: Met Life, Cary , Production Management Senior Analyst, Executive , Cary, North Carolina

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