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Director - Production Management

Company: MetLife
Location: Cary
Posted on: September 12, 2019

Job Description:

Job Location:Cary, NCRole Value Proposition:The Application Maintenance and Support team focuses on maintaining system availability and improving system stability by eliminating chronic and repeat incidents and minimizing their impact on business productivity through effective issue resolution, communication and continuous improvement. The Director - Production Management is a technical leader responsible for day-to-day activities including incident investigation and resolution, service request fulfillment, analysis and remediation of application problems, metrics reporting, trend analysis, and understanding work implications on expense. The successful candidate will build and maintain relationships with business and technology teams to understand the business priorities and ensure delivery of solutions to meet expectations, while guiding a team to its fullest potential using agile practices, such as Scrum and Kanban.Key Responsibilities: Direct teams of analysts and leads responsible for the delivery of maintenance and support servicesMotivate the team and build partnerships across the broader organization, setting the tone for a culture of quality and DevOps. Encourage an environment where associates are inspired to identify and enable change to enhance the effectiveness of deliveryProvide leadership in managing services such as the investigation and resolution of incidents, problems, service requests and other maintenance activitiesLeverage extensive technical and/or business knowledge in leading escalated issues to resolution Build strong relationships with stakeholders, including business executives, by delivering transparent and trusted communication of issues.-- Understand stakeholders' needs and sets expectations for deliverables.Coach team on operational values, practices and processes. Assure compliance with departmental policies.Monitor team performance and effectiveness.-- Promote continuous improvement to maximize productivity.Provide leadership and guidance to identify improvement efforts that increase application stability.Collaborate with cross-functional teams on new initiatives and consult on operational support models for new features and business solutionsAnalyze metrics and make recommendations around performance and cost.Active management of engagements as it pertains to delivery of services, prioritization of work and resource requirements, as well as the development of performance improvement plans as needed.Full people management responsibility, including hiring, firing, promotions, performance and compensation management, & training & development.Ensure vendor performance and deliverables meet contract specifications.May assist in strategic planning; may participate in development of vendor statements of work, deliverables and Service Level Agreements.Essential Business Experience and Technical Skills:Required:Bachelor's Degree in Business Administration, Computer Science, Information Systems or equivalentExcellent verbal & written communication and presentation skills; ability to lead and influence others; ability to build and maintain strong relationship with stakeholdersSelf-motivated and takes initiative; comfortable working in a fast-paced, multi-tasking, dynamic environmentStrong analytical thinking and end-to-end problem-solving skills with cultural awarenessExperience working in Agile frameworks like Scrum and KanbanExperience working with offshore delivery partners and third-party vendors10+ years of relevant work experience5+ years of management, supervisory, or team lead experienceExperience in production support, application development, infrastructure or technology operationsPreferred:PMP, PMI-ACP, ASE, CSM or SSM certifiedUnderstanding and experience in ITIL frameworkUnderstanding of DevOps principlesService Now and Jira ExperienceFinance/Insurance industry experienceBusiness CategoryApplication Maintenance & Support- Global Engagement Number of Openings1At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #:--110255--PandoLogic. Keywords: Director of Continuous Improvement, Location: Cary, NC - 27512

Keywords: MetLife, Cary , Director - Production Management, Executive , Cary, North Carolina

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