CaryRecruiter Since 2001
the smart solution for Cary jobs

IT Change Management Consultant

Company: MetLife
Location: Cary
Posted on: October 12, 2019

Job Description:

Job Location: Cary, North Carolina

Role Value Proposition:
The IT Change Management Sr Consultant will drive initiatives related to IT Change Control process compliance and improvement to protect the live IT environment. Performs complex Change Control functions in support of the Change Management practice. Oversees the governance of the implementation of ongoing enhancements to the IT Change Control process as dictated by: changes in business or regulatory need, changes in surrounding functions and need for continuous improvement. Coordinate UAT testing for Change process and tool improvements. The individual in this role must possess the ability to handle multiple assignments concurrently in a fast paced ever changing Global environment.

Key Responsibilities:

  • Review IT change requests for accuracy based on defined and documented procedures and reject for cause or provide final approval as appropriate. Resolve technical end user inquiries related to Change Management tools and process. Provide Leadership information at a Global level and troubleshoot change control issues and develop solutions to prevent reoccurrence. For complex changes (multiple application or systems, multiple impacted Lines of Business) manage the scheduling and LOB approvals to avoid collisions and reschedules. Lead process improvement activities, i.e. discussions, assessments, brainstorming, improvement recommendations with stakeholders, including management. Interact with Business customers to understand effect of IT change on Business processes.
  • Work with Audit (internal and external) to provide evidence on effectiveness of controls and assist in development of action plans when needed.
  • Analyze, develop and document ServiceNow development stories in Jira. Develop UAT and post implementation test scripts, perform UAT and post implementation testing for Change process and tool improvements. Develop and maintain end user process and technical documentation for the Change Management process and tool. Perform analysis, produce and schedule change management reports. Analyze and develop Performance Analytics Dashboards in the ServiceNow tool.
  • Perform additional Service Now administrative functions, i.e. analyze business case for and create task, normal change and standard change templates, create black-out periods, etc. Develop and maintain Global Change Management SharePoint site.
  • Conduct operational Global Change Control technical and management meetings, i.e. Emergency CAB, Planning CAB, US Regional CAB, Global CAB, team meetings, etc. Essential Business Experience and Technical Skills:
    • BA/BS degree in Computer Science or related technical field
    • 6+ years of related work experience
    • ITIL certification
    • Requires strong oral and written communication skills, teamwork, and partnership skills.
    • Ability to handle multiple assignments concurrently in a fast paced ever changing environment.
    • Strong customer service focus & willing to provide 24X7 on call support for emergency change issues to achieve customer's SLA's. Preferred:
      • 3+ years in IT change management
      • Knowledge of IT systems and proficient with the MS Office suite desktop software used in day to day work functions.
      • SAFe Certified, SCRUM certified, LEAN certified or knowledge of.
      • Knowledge of the ServiceNow Service Management Tool- Change Module and Data Analytics. SharePoint Administration experience.
      • Fluent in one or more languages in addition to English i.e Spanish, Portuguese, Chinese, French, Japanese. Business Category
        Global Infrastructure Technology Operations

        Number of Openings

        At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
        MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
        MetLife maintains a drug-free workplace.
        For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
        Requisition #: 112280

Keywords: MetLife, Cary , IT Change Management Consultant, Executive , Cary, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Mechanical Engineering Manager (MEP), PE
Description: In the Mechanical Department Manager role, you will have the opportunity to establish, promote and ensure quality on all mechanical projects and work performed by the Raleigh mechanical staff. Specifically, (more...)
Company: Tech USA
Location: Durham
Posted on: 10/14/2019

Data Change Management Lead
Description: Job Location: United States : North Carolina : Cary Role Value Proposition:MetLife s Digital transformation is well underway and the demand for data throughout the enterprise is constantly growing. As (more...)
Company: Met Life
Location: Cary
Posted on: 10/14/2019

Director, Vendor Management- ITO Services - Cary
Description: Job Location: United States--:--North Carolina : Cary --Role Value Proposition:The Director, Vendor Management will design, create deploy, and manage a world class Vendor Management program to effectively (more...)
Company: MetLife
Location: Cary
Posted on: 10/14/2019

Assistant Manager
Description: DescriptionTo eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're (more...)
Company: Pizza Hut
Location: Raleigh
Posted on: 10/14/2019

Shift Manager
Description: DescriptionIf you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager at Pizza Hut will let you develop (more...)
Company: Pizza Hut
Location: Greenville
Posted on: 10/14/2019

Case Manager (hourly) - Moses Cone campus
Description: LOCATION: Moses Cone Hospital, SW-Care Management br CITY: Greensboro br br JOB DETAILS: br Exempt: No - FTE: 0.003 0 hours/week - Schedule: PRN - On Call: NO br br JOB SUMMARY: br Monitors (more...)
Company: Cone Health
Location: Greensboro
Posted on: 10/14/2019

Location Director - Pediatric Home Care
Description: ul br li 1 MINUTE EASY APPLY br br br We are hiring a Location Director in our Raleigh, NC office. The Location Director manages the business operations of this office and is responsible (more...)
Company: Thrive Skilled Pediatric Care
Location: Raleigh
Posted on: 10/14/2019

Manager, Delivery
Description: About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We (more...)
Company: Conduent
Location: Raleigh
Posted on: 10/14/2019

Director of Nursing
Description: OverviewOur Director of Nursing is a Registered Professional Nurse with experience in the practice of nursing and possessing advanced studies and expertise in administration of Nursing Services. Has the (more...)
Company: Wellpath
Location: Greensboro
Posted on: 10/14/2019

Assistant General Manager
Description: Our company, Daly Seven, Inc. owns and manages 40 hotels in North Carolina, South Carolina and Virginia. We partner with Hilton, Marriott, IHG, Hyatt and Best Western brands to deliver an excellent product (more...)
Company: Daly Seven, Inc.
Location: Raleigh
Posted on: 10/14/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Cary RSS job feeds