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Senior Hardware Asset Configuration Management Analyst

Company: MetLife
Location: Cary
Posted on: October 14, 2019

Job Description:

Job Location: Cary, NC
Role Value Proposition: The HAM and CM Analyst role is a global role that manages the lifecycle of hardware assets and configuration management information in support of an accurate and functional CMDB. This role focuses on key corporate priorities for IT assets by controlling costs, enhancing operational efficiency, ensuring regulatory compliance, and helping to mitigate security & financial risks. Objectives include: tracking and managing IT hardware assets throughout their life cycle, ensuring accurate and complete asset information is available to support financial reporting and forecasting, manage asset-related liabilities and risks, improve customer service and responsiveness, and establishing a foundation for services including Configuration Management. Key Duties & Responsibilities:

  • Accountability for communication, awareness and promotion of the HAM and CM services within MetLife
  • Build relationships with IT procurement, security, finance, and operations and demonstrate value to the organization
  • Strategize all key components necessary for the ongoing maturity of the HAM and CM services utilizing industry based knowledge of people, processes, and technology and maintain visibility within the greater organization
  • Oversee and manage capacity planning, demand management, and growth strategies and alignment with hardware inventory
  • Create and maintain relationships with external vendors, resellers, and external consultants, as well as with internal stakeholders including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams
  • Overall accountability for data quality, integrity and security of HAM and CM repositories
  • Liaison to internal Sourcing, IT Leadership, IT Project management, and Legal for hardware purchasing needs
  • Provide direction and decision making in the maintenance, automation, and integration of HAM and CM tools and support data sources (inventory, discovery, procurement, HR, etc.)
  • Actively consult with internal IT Departments and managers to ensure governance controls align with hardware compliance objectives
  • Maintain ownership over the internal asset management knowledge base for ongoing improvement and visibility to the organization
  • Develop and implement procedures for tracking company hardware assets to oversee chain-of-custody throughout their lifecycles
    • Report to leadership the state of the organization via KPIs, CSFs, as well as regular dashboards, and process lifecycle improvement, and trend reports Essential Business Experience and Technical Skills:
      • Bachelor's Degree in Computer Science, Engineering, or related major or equivalent work experience
      • 5 + yrs experience in HAM and CM role for large, global company
      • Fundamental knowledge and experience with ITIL
      • Excellent oral and written communication skills including delivering presentations and training
      • Strong organizational and time management skills, s trong analytical abilities
      • Advanced interpersonal skills and ability to work effectively with internal contacts
      • Experience with leading ITSM tools
      • Experience with discovery and inventory tools
      • Demonstrate working knowledge of typical relationship types between CI's Preferred:
        • Experience with IT asset disposal / ITAD
        • Reporting and metrics background
        • CMDB configuration mgmt database; ServiceNow Business Category
          Global Infrastructure Techology Operations - Asset Management & Assurance
          Number of Openings
          1
          At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

          MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
          MetLife maintains a drug-free workplace.
          For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
          Requisition #: 112097

Keywords: MetLife, Cary , Senior Hardware Asset Configuration Management Analyst, Executive , Cary, North Carolina

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