Business & Quality Improvement Leader - Pharmacy
Company: UNC Healthcare
Posted on: November 19, 2021
Become part of an inclusive organization with over 40,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.
This position is responsible for providing quality and
organizational excellence by leading cross-functional quality and
process improvement initiatives across the Health Care System.
Serves as mentor to specialists and analysts. Influences leaders
and leads complex improvement projects. May supervise specialists,
analysts or administrative support staff.
1. Customer Service-Facilitator or negotiator that can assist in
areas of disagreement. Ability to step into a bad situation and
change the direction by emphasizing empathy and willingness to do
the right thing. Able to get people to look at things objectively
and pick the best solution for the system.
2. Measurement & Analysis-Identifies and drives analytic needs for
improvement projects/initiatives. Supports leaders in development
of problem charter and selection of best approach to solve a
particular problem. Mastery of basic statistical concepts, tools
and techniques and working knowledge of advanced topics (e.g.,
linear regression, logistic regression, DOE, etc.). Teaches/mentors
others on basic topics and able to assist others with advanced
3. Problem Solving & Implementation-Makes decisions based on
analyses and data. Challenges leaders and their current processes
when improvement is needed. Develops interventions and initiatives
based on data. Able to resolve conflicts across multiple depts.
Able to sell concepts to other depts/divisions. Strives to
implement solutions that span multiple depts/divisions. Identifies
methods for solving problems which eliminate steps, speeds
processes, and reduces complexity.
4. Project Management-Influences and gains commitment from all
members of project team. Able to identify resources necessary to
meet project needs (budget, personnel, and leadership). Able to
obtain and maintain executive support for project through
communication and leadership. Acts as a consultant or mentor to
other groups interested in implementing similar solutions. Key
participant in ?executive? committees. Leads complex improvement
5. Tools, Methodologies & Technologies-Leads/manages/Mentors
specialist and analyst regarding tools, methodologies and
technologies. Provides cross-functional, cross-business, cross area
? Bachelor's degree in an appropriate discipline.
? No licensure or certification required.
Professional Experience Requirements:
? Four (4) years of experience in quality team facilitation,
project management, process improvement or quality data
Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: HCS Pharmacy Administration
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
Keywords: UNC Healthcare, Cary , Business & Quality Improvement Leader - Pharmacy, Healthcare , Morrisville, North Carolina
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