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Medical Information Associate I

Company: myGwork
Location: Morrisville
Posted on: September 22, 2022

Job Description:

We are vital links between an idea for a new medicine and the people
who need it. We are the people of PPD - thousands of employees in locations worldwide connected by
tenacity and passion for our purpose: to---improve health.---You will be joining a truly---collaborative
and winning culture---as we strive to bend the time and cost curve of delivering---life-saving
therapies to patients.---------Medical Communications is a truly exceptional team at PPD! We work to improve patient health
by supplying top-quality medical information services to our clients, patients and health care
providers. We engage with health care professionals, regulatory agencies and pharmaceutical
clients to help them navigate regulatory, and compliance requirements around the world.------Come join
our growing global team of over 900 healthcare professionals providing medical information and
education. The Medical Information Associate provides technical and medical information, and/or performs
intake of adverse events / product complaints with high-quality customer service. Analyzes and
researches inquiries and documents interactions according to organizational, customer and
regulatory guidelines. The information provided will be given to a level in parallel with the
individual's expertise, experience and training. At PPD we hire the best, develop ourselves and each other, and recognize the power of being one
team. We offer continued career advancement opportunities, award winning training and benefits
focused on the health and wellbeing of our employees. Summarized Purpose:
Provides technical and medical information, and/or performs intake of adverse events/ product
complaints with quality customer servce. Analyzes and researches inquiries and documents
interactions according to organizational, client and regulatory guidelines. The information
provided will be given to a level in parallel with the individual's expertise, experience and
training. Essential Functions:

  • Responds accurately and professionally to technical and medical
    information inquiries received via phone, email, internet or mail in reference to
    pharmaceutical or device products. Processes fulfillments and provides clinical trial
    information, and at times after-hours on call support.
  • Analyzes caller's questions to formulate an accurate and concise
    response, using customer-approved resources. Records inquiries and interactions in the
    appropriate databases following organizational, customer and regulatory guidelines.
  • Identifies, records and triages adverse events and product
    complaints according to organizational, customer and regulatory guidelines, and provides
    additional support (including follow up) as needed.---
  • Maintains thorough knowledge of project, and corporate policies and
    procedures including client products, SOP's, protocols, GCP's, and applicable regulatory
    requirements.
  • Works closely with internal and external customer contacts to
    resolve inquiries. As needed, researches medical literature and drafts responses for such
    inquiries.
  • Provides administrative support as needed.
    Education and Experience:------
    High---/ secondary school diploma or equivalent and relevant formal academic / vocational
    qualification. Technical positions may require additional certificate(s). Previous experience that provides the knowledge, skills, and abilities to perform the job
    (comparable to at least 4 years), including 1 year of medical, life sciences and/or healthcare
    experience, training or education. - In some cases, an equivalency, consisting of a combination of appropriate education,
    training and/or directly related experience, will be considered sufficient for an individual to
    meet the requirements of the role.------ Knowledge, Skills and Abilities:---
    Strong verbal and written communication skills
    Strong language skills (comprehension, speaking, reading and
    writing); Fluency skills in a second language may be required
    Solid computer and keyboarding skills
    Good interpersonal skills
    Ability to work independently, as well as part of a team
    Ability to interpret customer-provided, medical and technical
    information
    Organizational and time management skills
    Ability to maintain a positive and professional demeanor in
    challenging circumstances
    Working Environment:
    PPD values the health and wellbeing of our employees. We support and encourage individuals to
    create a healthy and balanced environment where they can thrive. Below is listed the working
    environment/requirements for this role:
    Able to communicate, receive, and understand information and ideas with diverse
    groups of people in a comprehensible and reasonable manner Able to work upright and stationary for typical working hours Ability to use and learn standard office equipment and technology with proficiency Able to perform successfully under pressure while prioritizing and handling multiple projects or
    activities May require travel (Recruiter will provide more details) PPD Defining Principles:---
    - We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the
    right thing - We are one PPD ----If you resonate with our five principles above, and ultimately wish to accelerate the delivery of
    safe and effective therapeutics for some of the world's most urgent health needs, then please
    submit your application - we'd love to hear from you This employer is a corporate member of
    myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
    students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Cary , Medical Information Associate I, Healthcare , Morrisville, North Carolina

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