(Remote After Training) Entry Level Healthcare Call Center Representative

Company: Aston Carter
Location: Morrisville
Posted on: March 15, 2023

Job Description:

Expected Start Date - 3/27/23 2 months of onsite training - fully remote after Must be available Saturday or Sunday & 4 weekdays $15 per hour 1+ year of call center preferred 2+ years of customer service experience requiredDescription:

• CSR's will be working out of contact center and responsible for fielding inbound calls from customers who own their product (discount prescriptions cards).
• CSR's will be responsible for providing website navigation support, updating customers' accounts, and providing insight to more affordable medication options specific to each customers' individual.
• CSR's interact directly with customers primarily inbound but with some outbound via telephone and computer technology.
• The representative is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting.
• Provide customer service related to programs to pharmacists, physicians, consumers, and sales representatives.
• Understand and use of basic phone etiquette, reporting adverse events and dependability and reliability in regards to reporting to work on time and give sufficient notice of absences known in advance. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cary , (Remote After Training) Entry Level Healthcare Call Center Representative, Healthcare , Morrisville, North Carolina