Customer Service Management Assistant
Company: Harris Teeter
Location: Cary
Posted on: March 28, 2020
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Job Description:
Supervise up to 120 associates in the Customer Service
Department [cashiers, baggers, customer service clerks] and
accounting office. Is responsible for assisting the Department
Manager with the overall direction, coordination, and evaluation of
these departments. Carry out supervisory responsibilities in
accordance with Harris Teeter's policies and standards.
Responsibilities will include performing floormonitor duties,
interviewing and training associates; planning, assigning, and
directing work; assist in appraising performance; rewarding and
disciplining associates; addressing complaints and resolving
problems. Ensure that all items listed on the Customer Service
Store Visit Audit and Loss Prevention Front End Audit are
performed. Provide immediate coaching/feedback to associates who
are not in compliance with expectations. Perform duties of customer
service clerks, accounting office associates, cashiers, and baggers
as appropriate.
Keywords: Harris Teeter, Cary , Customer Service Management Assistant, Hospitality & Tourism , Cary, North Carolina
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