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Assistant Guest Service Manager

Company: Lowes Foods
Location: Cary
Posted on: November 15, 2020

Job Description:

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods' Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence. Responsibilities

  • Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
  • Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
  • Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
  • Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
  • Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
  • Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
  • Ensures all unused check lanes are blocked off when not in use.
  • Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
  • Provides training and direction to hosts not meeting the front porch standards.
  • Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
  • Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
  • Prepare weekly cash report and accompanying documentation.
  • Maintain sales related information.
  • Process invoices and transfers as assigned.
  • Process beer/wine payments.
  • Prepare bank deposits according to policy.
  • Handle payroll check approval/cashing according to company policy.
  • Ensure that an accurate daily cash count is completed.
  • Process guest needs such as money orders, stamps, lottery tickets, etc.
  • Process returned checks according to policy.
  • Ensure the security of the cash office and store funds.
  • Maintain accountability standards of cashier tills.
  • Maintain supplies needed for front porch and cash office.
  • Monitor and analyze the Operator Activity Report.
  • Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy. Qualifications
    • Friendly, outgoing personality.
    • Ability to work well with others.
    • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
    • Ability to read and understand information and direction.
    • Knowledge of front porch operations.
    • Ability to supervise people including training and development.
    • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
    • Effective communication and guest service skills.
    • Must be at least 18 years old.
    • Ability to stand for extended periods of time.
    • Demonstrate successful use of math skills.
    • Ability to work well with computers. We offer a competitive salary, flexible scheduling, and opportunities for advancement within our company. In addition, we offer excellent benefits that include:
      • Medical/Dental/Vision Benefits
      • Automatic 401(k) enrollment with Company match (after one year of service)
      • Pension Plan
      • "Time Away from Work" Benefits (vacation and personal days)
      • Employee Assistance Program (EAP)
      • Group Life and Accidental Death & Dismemberment Insurance
      • Business Travel Accident Insurance
      • Short-Term and Long-Term Disability
      • Direct Deposit
      • Truliant Federal Credit Union Membership Privileges
      • "At Work" Bank Membership Privileges
      • Education and Development - Tuition Assistance and Scholarships
      • Employee Discount
      • Annual Performance Reviews
      • Management Bonus Plan
      • Flexible Scheduling
      • Opportunities for Advancement
      • Critical Illness and Accident Insurance
      • Auto, Home, & Pet Insurance
        • All Employee Benefits are subject to change. Lowes Foods is a growing, family-oriented company. A critical piece of our Vision Statement is to be "recognized by its employees for providing opportunities to grow, both personally and professionally." We are committed to our employees and encourage them to pursue lifelong careers with our company.

Keywords: Lowes Foods, Cary , Assistant Guest Service Manager, Hospitality & Tourism , Cary, North Carolina

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