CaryRecruiter Since 2001
the smart solution for Cary jobs

Associate Team Leader

Company: H&R Block
Location: Cary
Posted on: April 4, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Cary , Associate Team Leader, Hospitality & Tourism , Cary, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Princeton
Posted on: 04/11/2021

Customer Service Representative
Description: Schedule: Part timeAvailability: Applying to this requisition allows you to be considered for multiple opportunities. Please provide as much availability that works with your schedule. Age Requirement: (more...)
Company: Wegmans Food Markets
Location: Wake Forest
Posted on: 04/11/2021

Customer Service Professional
Description: We are seeking a Customer Service Professional to join our team You will be responsible for helping customers by providing product and
Company: Manpower
Location: Raleigh
Posted on: 04/11/2021


Retail Store Associate - Hiring Immediately
Description: WE ARE OFFERING ELIGIBLE CANDIDATES A ONE-TIME 300 SIGN-ON BONUS br br GROW With US br br For 30 years Hudson Group has led the way and prides itself in knowing what matters in travel retail. (more...)
Company: Hudson Group
Location: Raleigh
Posted on: 04/11/2021

Retail Merchandise Specialist (MVR Required)
Description: Our Retail Merchandise Specialists are responsible for keeping the sales floor area well stocked, organized and, clean. xa0 They are also responsible for stocking
Company: O'Reilly Auto Parts
Location: Clayton
Posted on: 04/11/2021

Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Rolesville
Posted on: 04/11/2021

Customer Service
Description: Broker Relations Customer Service Representative GFL Environmental, Inc. Raleigh, NC Full-Time Job Details Job Summary: Answer Broker Accounts account customer calls and emails on a daily basis and (more...)
Company: Waste Industries
Location: Raleigh
Posted on: 04/11/2021

Retail Sales Specialist
Description: O'Reilly is now hiring Retail Sales Specialists who will provide professional services while delivering an excellent customer service experience for all customers. These team members assist Store Managers (more...)
Company: O'Reilly Auto Parts
Location: Wake Forest
Posted on: 04/11/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Rolesville
Posted on: 04/11/2021

Pizza delivery job - Earn up to $18 with tips in Rocky Mount, NC Area
Description: Customer Service Team Members/ Management Candidates br Domino's Pizza is looking for good dependable people to join our team in our Rocky Mount 252 977-7777
Company: Domino's
Location: Nashville
Posted on: 04/11/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Cary RSS job feeds