Customer Service Support Representative

Company: Laboratory Corp. of America Holding
Location: Morrisville
Posted on: November 17, 2021

Job Description:

LabCorp is seeking a Customer Service Support Representative to join our team in Morrisville, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.The shift for the position will be 1st shift (Monday - Friday 10am - 6:30pm)Job Duties/ResponsibilitiesAct a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp's products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Requirements Requires a High School Diploma or equivalent w/1-3 years of applicable experienceAssociate's or Bachelor's degree preferredPrevious experience in a customer service roleExperience working in a contact center/call center environment is preferredPrior healthcare industry, such as a physician's office or a hospital highly is a plusKnowledge of Microsoft Office suite is requiredExperience with Salesforce.com and/or Laboratory Information Systems is preferredStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quicklyBilingual in English and Spanish highly desirableShiftSchedule 1st shift (Monday - Friday 10am - 6:30pm)by Jobble

Keywords: Laboratory Corp. of America Holding, Cary , Customer Service Support Representative, Hospitality & Tourism , Morrisville, North Carolina