IT Solution Architect Customer Service

Company: Siemens
Location: Cary
Posted on: January 15, 2022

Job Description:

**Now's our time toinspire the future of healthcare together.**Siemens Healthineers is a leading global medical technologycompany with over 170 years of experience and 18,000 patents. Morethan 60,000 dedicated colleagues in over 70 countries are driven to shape thefuture of healthcare. We stand with our customers around the world to supportthem in delivering high quality care to their patients. An estimated 5million patients across the globe benefit every day from our innovativetechnologies and services in the areas of diagnostic and therapeutic imaging,laboratory diagnostics and molecular medicine, as well as digital health andenterprise services. This is what truly matters to us.Join our team now at SiemensHealthineers as **IT Solution Expert - Customer Service** :**Location: Remote****This is a role well suited to anambitious professional, looking for the next step in their career. As an** **_ITSolution Expert - Customer Service_** **, you will be responsible for** :+ You will partner with cross-functional teamsto drive continuous improvement of Customer Service processes in SAP andother tools, reporting to the Program Manager.+ You will develop and become proficient inarchitectural understanding of the IT systems used to implement coreCustomer Service processes, and their interconnectivity+ You will develop understanding of the resultsof previously completed end-to-end analysis of IT systems in-use andidentified IT improvement initiatives for the Customer Service+ You will support the requirement engineeringand project implementation for the in-scope IT improvement initiatives tosupport the key business objectives in Service Delivery, ServicePerformance Management, Service Engineering, and digitalization ofservices portfolio+ You will align end-to-end Customer Serviceprocesses to improve the key steps of deal configuration, implementation,and delivery of ongoing service with a clear focus on digitalization andelimination of manual processes.+ You will support collection of required datato generate visual management enabled by data analytics from IT systemswhich are used globally.**This position may suit you bestif you are familiar with what is below, and would like to develop yourcareer with Healthineers**+ You possess comprehensive understanding ofCustomer Service function and system architecture landscape required tosupport the service business of a large multinational company operating inthe regulated medical industry.+ You possess expertise in developing andsupporting process improvements across all Customer Service functions.+ You possess proficiency to assess and recommendimprovements in deployed technology architecture.+ You have practical understanding of how todesign and implement solutions to support digitalization includinganalytics & automation.+ You have broad understanding of analyticsarchitecture topics from data source to visualization.**Required skills to have for the successof this role**+ You have deep professional know-how andexperience in solution design / requirements engineering within enterprisearchitecture -+ Youhave excellent communication skills (written, verbal, presentation)focused on translation of IT to business and business to IT+ You are experienced with Continuousimprovement methods (e.g., Value Stream Mapping, Structured ProblemSolving)+ You should have proficiency in SAP ServiceManagement and related modules, or willingness to learn them.+ You possess solid professional judgment andproblem-solving competence.+ You have a strong desire to improve existingprocesses and approaches with a continuous improvement approach.+ You are capable of investigating andevaluating new technical solutions for business use case application+ You are able to work effectively in global,multi-cultural teams+ Bachelor's degree or equivalent experiencerequired+ Minimum of 8-10 years of experience withinService and Enterprise Architecture fieldsSiemens Healthineershas recently announced the next steps in our continued commitment to prioritizecolleague health, comply with customer/business partner requirements, and helppreserve our business continuity. Going forward, please be awarethat Siemens Healthineers requires full COVID-19 vaccination for all new hiresby their start date.(Note: Accommodations may be requestedfor certain medical or religious reasons)At Siemens Healthineers, we value thosewho dedicate their energy and passion to a greater cause. Our people make usunique as an employer in the med-tech industry. What unites and motivates ourglobal team is the inspiration of our common purpose: To innovatefor healthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.**If you want to join us in transformingthe way healthcare is delivered, visit our career site at** https://usa.healthcare.siemens.com/careers**If you wish to find out more about thespecific before applying, please visit:** https://usa.healthcare.siemens.com/aboutAs an equal-opportunity employer we arehappy to consider applications from individuals with disabilities.\#LI-ES1**Organization:** Siemens Healthineers**Company:** Siemens Medical Solutions USA, Inc.**Experience Level:** Experienced Professional**Job Type:** Full-time**Equal Employment Opportunity Statement**Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.**EEO is the Law**Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .**Pay Transparency Non-Discrimination Provision**Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .**California Privacy Notice**California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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